Senior Application Support Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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Job Title: Senior App Support Analyst

Company: Sun Life International

Location: Remote/Office-based (Waterford, Ireland; Wellesley, MA; Toronto, Canada)

Sun Life International is a leading financial services company, providing insurance, wealth management, and asset management solutions across the globe. We are currently seeking a Senior App Support Analyst to join our team to provide end-to-end support for our global applications portfolio.

Responsibilities:

• Troubleshoot complex application issues, working closely with development teams to identify and resolve underlying problems.
• Continuously improve the application support process, identifying opportunities for automation and process optimization.
• Provide end-to-end support for all applications in the Sun Life International portfolio, ensuring that service level agreements are exceeded.
• Provide IT governance oversight for all applications, ensuring that they meet Sun Life International's standards and policies.
• Collaborate with global teams to identify and resolve application support issues across multiple regions.
• Use JIRA to manage the ticket queue, ensuring that all issues are tracked and resolved in a timely and efficient manner.
• Coordinate with internal and external auditors to provide documentation and evidence of compliance with various regulatory and compliance requirements, such as SOX.
• Work closely with internal and external stakeholders to manage vendor relationships, including vendor selection, contract negotiation, and ongoing performance management.

Qualifications:

• Strong vendor management skills, including experience managing large, complex contracts and relationships.
• Strong technical skills, including experience troubleshooting complex applications.
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience working with internal and external auditors to ensure compliance with regulatory and compliance requirements, including SOX.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with a wide range of stakeholders across multiple regions.
• Minimum of 5 years of experience in application support or a related role.
• Experience working with JIRA or other ticketing systems.
• Excellent knowledge of IT governance frameworks and best practices.
• Familiarity with international regulatory and compliance requirements is preferred.

If you are an experienced App Support Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity at Sun Life International. We offer competitive compensation, excellent benefits, and a supportive work environment that encourages growth and development. This role can be remote or office-based depending on location and preference.

Job Category:

IT - Application Development

Posting End Date: