Application Support Analyst Jobs

Application Support Analyst

Perm Role

Hybrid Position – Smyrna, GA (3 days per week onsite)

Summary:

The Application Support Analyst role is responsible for the research and resolution of second level service incidents, operational tasks, system configuration and setup for third party and internally-developed applications. This individual will be responsible for providing both functional and technical support of several critical business and operational applications. This individual must efficiently manage multiple assignments with a sense of urgency, structure, and attention to detail to ensure business continuity. They should possess advanced troubleshooting, problem solving and analytical skills. In addition, this position will provide ongoing guidance and training to Help Desk Technicians.

Essential Duties and Responsibilities (include the following. Other duties may be assigned.)

• Proactively undertake additional responsibilities
• Assist with the preparation of training and documentation for customers both internal and external
• Recommend application changes or enhancements.
• Create and maintain documentation related to operational tasks, and troubleshooting for applications in a central repository
• Possess the ability to write ad hoc queries for data analysis and troubleshooting purposes
• Partner with the Operations and Application teams to ensure that problems are resolved in an efficient and timely manner
• Complete all tasks, duties and projects as assigned
• Responsible for the analysis, troubleshooting and resolution of second and third level service desk incidents while adhering to departmental procedures
• QA applications and/or application changes in compliance with software development life cycle (SDLC) procedures. Also, ensure the steps taken do not have a negative effect on the production environment.
• Assist with the preparation of training and documentation for the first level service desk and transition the knowledge accordingly
• Troubleshoot and resolve application issues from the server perspective, utilizing logs, administration or monitoring tools, server configurations and other techniques
• Organize and prioritize tasks per an established timeline and follow-up to ensure appropriate completion
• Troubleshoot application integration issues, understand the supporting integration tools and data flow
• Efficiently manage and multi-task multiple assignments with a sense of urgency, structure, and attention to detail in a high paced environment
• Possess in-depth knowledge of the supporting business process and functionality of assigned applications

Communication Skills

• Develop relationships with business owners to ensure high quality services are being provided
• Manage and prepare system documentation and assist in the creation of user/training documentation
• Provide regular communication on the status of assignments, requests and projects
• Employ effective communication within the team as well as communication with internal and external customers, management, and other Information Systems personnel. Must be able to effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need, and be able to discuss technical solutions in a non-technical manner.
• Ability to develop, establish and maintain effective working relationships / partnerships with customers by responding to needs & exhibiting a sense of urgency
• The ability to communicate with distribution center operations management, vendors and merchandising management. The skills to communicate in a training capacity.

REQUIREMENTS:

• XML
• Excellent verbal and written communications skills.
• SQL programming

Education/Experience:

• Advanced Technical support or call center experience.
• Three to four years of experience in a corporate customer service environment.
• Four year B.S. degree in a technical discipline preferred.

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. For more information about Synergis, please visit the company website at www.synergishr.com.

The annual salary for this position is $60,000 - 70,000 annually (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). *Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay TransparencyLaw, and sb5761 (WA).

EOE Statement

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.