Application Support Analyst 1 Jobs

The Application Support Analyst position is responsible for handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services.

• Identify what the customer is trying to accomplish.
• Use available knowledge & resources to provide possible solutions.
• Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
• Handle incoming support inquiries.
• Coordinate with customer to determine functional requirements and determine technical solutions.
• Test, implement, document and maintain software applications.
• Document client issue and process of resolution.
• Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated.
• Coordinate with customers and/or technical staff to resolve issues with software applications.
• Analyze data in support of proposed projects, business cases, and system requirements.
• Use accepted project management, application development and documentation standards and processes.
• Work as a member of a team and provide support for applications.

• Bachelor’s degree in related field
• Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding; must be service-oriented
• Ability to analyze a problem and direct appropriate course of action
• 2+ years Web-based applications experience and related technical knowledge-for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.)
• 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.