Application Support Analyst Jobs

One of IDR’s largest clients is seeking an Application Support Analyst to join their team in Brentwood, TN. This role is a long-term contract and will REMOTE. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

** NOT OPEN TO C2C**

Shift Either:

Thursday - Sunday or Wednesday - Sunday

Responsibilities of the Application Support Analyst:

• Monitor and resolve proactive application alerts to improve store uptime
• Make recommendations on opportunities for process improvements
• Triage deployment and environment issues
• Create support documentation for Tier 1 team to assist with first call resolution
• Maintain timely communication with customers on work progress
• Perform configuration updates to store devices
• Make decisions to send replacement hardware and/or technicians to stores for issue resolution
• Provide Tier 2 Technical Support for Store Systems

Required skills/experience of the Application Support Analyst:

• Experience with the following tools is a plus: Service Now, Putty, RDP
• Experience with basic Windows 7 administration
• Knowledge of retail business processes
• Strong written and verbal communication skills
• Ability to write and execute SQL queries
• Experience with basic network troubleshooting
• Experience with basic Linux system administration

What’s in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture
• Competitive compensation package

Why IDR?

• Medical, Dental, Vision, and Life Insurance
• Dedicated Engagement Manager who is committed to you and your success
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a row
• 20+ Years of Proven Industry Experience in 4 major markets