Application Support Analyst Jobs

Job Title : Application Support Analyst

Division: Technology Infrastructure

Reports To: Head of Support

Location: New York

The Role

BlueCrest Capital Management is a London based Private Asset manager that trades across a number of products and geographic locations globally. BlueCrest launched its first fund in 2000 and has won a number of top hedge fund awards since. In December 2015 BlueCrest announced its intention to become a private investment partnership and continues to operate on a competitive scale working across multiple markets.

Due to continued success we are now searching for a Application Support Analyst based in New York. This person will be responsible for supporting all systems & applications used by the US offices front to back including (but not limited to) systems used for Trade Capture, Middle & Back Office operations, Static & Market data capture and distribution, Risk, PnL.

The ideal candidate will be a bright assured self starter with equally good technical and interpersonal skills. We are looking for somebody who is willing to learn (both business and technical), with the potential to take on additional responsibilities. You must have strong problem-solving ability and be comfortable being thrown in at the deep end on any system\application issue. Presentation and interpersonal skills are also expected to be of a high professional standard.

You will be:

• Main point of contact for all US user System & Application queries and issues, ranging from simple technical tasks to complex business issue investigations. Ensuring timely resolution and good communication for all issues.
• Assisting with some degree of testing new releases in a UAT capacity and also manage some production releases
• Responsible for performing user training, configuration and permissioning associated with on-boarding new NY users (including trader app set up).
• Working closely with development teams and UK based Support team to communicate user requirements, identify common support issues (including root cause) and recommend changes to improve future platform supportability.
• Confident dealing with traders and middle office, across multiple asset classes (Rates, FX, Credit, Equity, etc) familiar with the trade, static and market data required in trade flow & Risk/PnL systems.

Essential Skills

• Fault diagnosis and problem-solving skills.
• Supporting a varied and dynamic environment within a hedge fund\ investment bank or similar with some product knowledge in the asset classes detailed above.
• Good understanding of SQL
• Good understanding of the standard windows & UNIX environment and specifically experience of supporting a complex .NET and Java application suites.
• Good interpersonal skills and a pro-active attitude.

Highly Desirable

• The desire to pick up new skills
• Experience supporting Risk & PnL systems
• Experience of Bloomberg.
• Experience using & supporting Calypso environment (UNIX\Java set up)

There may be some a requirement to work staggered shifts to cover global trading times. There will be occasional weekend work. This role is a great opportunity for someone who is a self-starter, pro-active and keen to enhance their Technical and business skills set through both hands-on experience and training.

BlueCrest is committed to providing an inclusive environment for its workforce. As an employer, we provide equal opportunities to all people regardless of their gender, marital or civil partnership status, race, religion or ethnicity, disability, age, sexual orientation or nationality.