Application Technical Support Analyst Jobs

Collaborate with Product Managers, QA and Development to determine solutions or workarounds

Maintain your knowledge of new functionality and compliance changes

Excellent analytical, problem solving and multitasking skills

Degree in Accounting, Computer Science or Business Systems (or comparable industry experience)

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Handle a queue of financial support cases, prioritizing issues based on severity and customer impact

Required skills/experience of the Application Support Analyst:

Knowledge of retail business processes

Experience with basic network troubleshooting

Experience with basic Linux system administration

Experience with basic Windows 7 administration

Experience with the following tools is a plus: Service Now, Putty, RDP

Assisting with some degree of testing new releases in a UAT capacity and also manage some production releases

Good understanding of the standard windows & UNIX environment and specifically experience of supporting a complex .NET and Java application suites.

Fault diagnosis and problem-solving skills.

Good interpersonal skills and a pro-active attitude.

Experience using & supporting Calypso environment (UNIX\Java set up)

Experience supporting Risk & PnL systems

Skilled in cloud technologies and cloud computing

Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication

Programming skills including coding, debugging, and using relevant programming languages

Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data

Experience determining causes of operating errors and taking corrective action

Communication skills including communicating in writing or verbally, copywriting, planning and distributing communication, etc.

Mixed of technical and vendor management experience

TMS experience in Top Tech (Terminal Management Systems)

Responsibilities include handling tickets for incident management, asset management tracking, user training, developing disaster recovery plans, patching/upgrades.

Must have friendly communication style (Vendor/Incident management)

Internal Support. Support the IT department with lifecycle management of assigned and dependent applications.

Centralized customer and transactional terminal data management server

Skilled in cloud technologies and cloud computing

Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication

Programming skills including coding, debugging, and using relevant programming languages

Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data

Experience determining causes of operating errors and taking corrective action

Communication skills including communicating in writing or verbally, copywriting, planning and distributing communication, etc.

Interface effectively with IT infrastructure, security, applications management, database, and governance personnel

Obtain a strong knowledge of IT Security Policies, Processes, and Procedures

Write and update knowledge-base articles

3+ years of technical support experience

Strong working knowledge of email spam filtering tools

Approximately 60% is in-person support, and 40% is phone support

Experience with the Oracle Federal E-Business Suite accounting applications to include:

IAM, includes Oracle Access Manager (OAM) and Oracle Internet Directory (OID) release 12.2.1.3

Experience with Red Hat Enterprise Linux (RHEL) platform

Support application technical components for all in-use Oracle EBS modules

Responsible for monitoring impacts on systems and the user community,

Supporting Oracle through timely maintenance updates and active bug resolution

Project and personnel management skills and experience

Deliver trainings on regulatory and grant-specific requirements

5+ years of direct experience with CDBG-DR programs

Demonstrated knowledge of how housing, community and economic development, and disaster recovery programs are implemented at the state and/or local levels

Experience in developing and implementing project/team processes

Excellent verbal, interpersonal and written communication skills

Decent experience or knowledge in WAS. Handle the bridge calls.

Works closely with On shore Service Management teams to ensure timelines are being met.

Exposure and C competency in Change and Incident/Problem Management Processes as per ITIL framework

3.Candidates should have managed Cloud hosted applications, not deployed to cloud (Not SRE roles) or full scale.

Excellent communication and interpersonal skills.

Position: Application Support Analyst (C2C, W2)

Service orientation and professionalism coupled with strong communication skills

Experience working with Web based Client / Server architectures

Experience working with Tomcat or other application server solutions, SQL queries, Scripting

Basic knowledge with WAN networking, Kibana, Grafana usage or configuration, Virtualization

Solid Microsoft Office skills (Word, Excel, PPT,Visio)

Bachelor’s Degree in Computer Science or Information Technology or equivalent experience

Experience with support ticketing systems and customer relationship management (CRM) software.

Diagnose and troubleshoot PatientIQ issues reported by customers and offer appropriate solutions. Escalate issues to the appropriate teams, when necessary.

Create and maintain knowledge base articles, FAQs, and troubleshooting guides for customers.

Collaborate with cross-functional teams to identify and implement process improvements to enhance customer support experience.

Proven work experience as a Technical Support Analyst or in a similar customer-facing role.

Excellent problem-solving and analytical skills with a keen attention to detail.

Experience with HL7 interfacing protocol (preferably Corepoint or Rhapsody)

Document and navigate knowledge base to pull previously documented troubleshoots for similar matters

Experience working in a Help Desk Role providing level II support (or higher)

Experience working with Microsoft Server

Experience working in healthcare a plus!

Working with SQL (SQL query language/ SQL Server)

7. Analyze and communicate potential problems, errors & issues to management.

3. One (1) to three (3) years’ experience working in a help desk environment providing applications support.

6. Strong knowledge of Microsoft Windows Operating Systems, and Office applications.

7. Strong problem solving and teamwork skills.

9. Excellent organizational, written, and oral communication skills.

1. Exemplifies compassion, excellence and reliability.

3+ years of software development experience.

Excellent technical skills having strong Java background.

BE/BTech or higher degree in Computer Science/Engineering or equivalent experience.

Strong communication skills to collaborate with technical and non-technical team members.

Having SAAS product building experience is a plus.

Dental, Vision and benefits to cover unique healthcare needs

Use accepted project management, application development and documentation standards and processes.

Coordinate with customer to determine functional requirements and determine technical solutions.

Analyze data in support of proposed projects, business cases, and system requirements.

Use available knowledge & resources to provide possible solutions.

2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications

Coordinate with customers and/or technical staff to resolve issues with software applications.

Functional/Technical Knowledge, Skills and Abilities Required:

Analyze issue trends and make recommendations to management, IT Business Solutions Architects and Business Analysts about system enhancements.

Communicate application problems and issues to key IT stakeholders, including management, development teams and end users.

Develop in-depth process and system knowledge of assigned business functions.

Build and maintain a QAD ERP knowledge base and frequently asked questions tools to aid users in self-service.

Understand and implement ISO related requirements of information systems.

CompTIA A+ certification or comparable experience required

For more benefit related information please click HERE.

1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.

Manage and prioritize multiple tasks under pressure.

Excellent phone and e-mail etiquette and customer service skills.

Strong hardware trouble shooting skills.

Bachelor’s degree in computer science, engineering, management information systems or related field, or four years of equivalent technical experience

Ability to exercise strong vendor management skills and work collaboratively to achieve results

Minimum Qualifications- Education & Prior Job Experience

Adheres to the software release schedule, software compatibility matrix, and change management

Strong knowledge of the financial services industry, and credit union’s departments, products and systems

Extensive technical skills related to software applications

Users via web/mobile applications, and API management.

Experience and/or formal training in organization development, complex systems analysis, business process re-engineering, group facilitation, or information systems requirements analysis.

users via web/mobile applications, and API management.

Exceptional oral and written communication skills.

Demonstrated knowledge of the artifacts generated from a Software Development Life Cycle (SDLC).

Extended experience with developing system roadmaps.