Application Technical Support Analyst Jobs in Texas

Knowledge of and skill in the installation and maintenance of information technology hardware and software, including server administration

Strong analytical and problem-solving skills, including lateral thinking and the ability to use several techniques and approaches when finding solutions.

Excellent written, oral, and interpersonal skills

Experience supporting Microsoft 365 services and features

Experience supporting cloud storage solutions (e.g., Box, Dropbox, OneDrive)

Experience supporting enterprise meeting solutions (e.g., Teams, Zoom, Slack)

Additional education and professional certifications may be required.

Parker Water & Sanitation offers a robust benefits program including:

Solid troubleshooting skills for applications and installing, configuring, updating and integrating software applications.

Working knowledge of electronic mailing systems, SMTP and a Microsoft Exchange 365 environment.

Working knowledge of TCP/IP networking including routing, VLAN, VPN and security in a segmented LAN/WAN environment.

Responsible for the application of updates, patches and hot-fixes to various systems throughout the District.

Understand security and compliance requirements for the company.

Occasionally document new policies, procedures, and knowledge base articles.

Must have user support skills, especially interpersonal communication, and patience.

2-3 Years of Service Desk experience, customer service experience desired.

In-depth knowledge of Windows and Mac OS systems in an enterprise environment.

Experience with ticketing systems such as JIRA and Freshservice.

Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs

Learn licensing levels to include subscription offerings

Contribute to team goals such as SLA requirements, resolution, and Client satisfaction

2+ years of relevant experience in a technical help desk environment preferred

Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697 Configuring Windows devices)

Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Mixed of technical and vendor management experience

TMS experience in Top Tech (Terminal Management Systems)

Responsibilities include handling tickets for incident management, asset management tracking, user training, developing disaster recovery plans, patching/upgrades.

Must have friendly communication style (Vendor/Incident management)

Internal Support. Support the IT department with lifecycle management of assigned and dependent applications.

Centralized customer and transactional terminal data management server

Functional/Technical Knowledge, Skills and Abilities Required:

Analyze issue trends and make recommendations to management, IT Business Solutions Architects and Business Analysts about system enhancements.

Communicate application problems and issues to key IT stakeholders, including management, development teams and end users.

Develop in-depth process and system knowledge of assigned business functions.

Build and maintain a QAD ERP knowledge base and frequently asked questions tools to aid users in self-service.

Understand and implement ISO related requirements of information systems.

CompTIA A+ certification or comparable experience required

For more benefit related information please click HERE.

1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.

Manage and prioritize multiple tasks under pressure.

Excellent phone and e-mail etiquette and customer service skills.

Strong hardware trouble shooting skills.

Bachelor’s degree in computer science, engineering, management information systems or related field, or four years of equivalent technical experience

Ability to exercise strong vendor management skills and work collaboratively to achieve results

Minimum Qualifications- Education & Prior Job Experience

Adheres to the software release schedule, software compatibility matrix, and change management

Strong knowledge of the financial services industry, and credit union’s departments, products and systems

Extensive technical skills related to software applications

Frontline is looking for an experienced Application Support Analyst to be a critical member of our Customer Success team.

Maintain and update documentation in the online knowledge base.

2+ years’ experience in providing client support for a technical product, preferably enterprise software

Experience supporting third-party enterprise software.

Strong verbal and written communication skills

Become an expert in several web-based software products used by enterprise clients.

Strong written and spoken communication skills

2+ years professional experience in software support or motivated recent graduate

Experience working in an ITIL based Service Desk/Helpdesk

Experience with Salesforce, Oracle ERP, or similar technology

Data troubleshooting experience (Oracle, SQL, MySql, etc.)

Some coding and scripting experience strongly preferred (node.js, Python, etc.)