Application Technical Support Analyst Jobs

Communicate application problems and issues to key stakeholders, including management, development teams, and end users.

Post software updates, drivers, knowledge bases, and frequently asked questions resources on internal knowledge base to assist in problem resolution.

Manage and/or provide guidance to services and junior members of the team.

Experience with specific phases of the software development life cycle, especially Design, Build, and Test.

Experience with core software applications, including Infor M3, JDE Enterprise One, …

Experience with one or more network, PC, and platform operating systems, including Cloud/SaaS/On-Premise, VMware, ISeries DB2/SQL, SQL Server, …

The ability to communicate with distribution center operations management, vendors and merchandising management. The skills to communicate in a training capacity.

Assist with the preparation of training and documentation for the first level service desk and transition the knowledge accordingly

Possess in-depth knowledge of the supporting business process and functionality of assigned applications

Efficiently manage and multi-task multiple assignments with a sense of urgency, structure, and attention to detail in a high paced environment

Manage and prepare system documentation and assist in the creation of user/training documentation

Excellent verbal and written communications skills.

Must have user support skills, especially interpersonal communication, and patience.

Together with our members, we're changing the way people think about and interact with personal finance.

Maintain, analyze, troubleshoot, and repair system application issues.

Support Wyndham's applications including Encompass, Blend, Velocify, InContact, etc.

Respond to end user support requests and documents resolution via help desk software.

Handle escalated tickets for Application Support from junior members of the Help Desk team.

C. Other Knowledge, Skills or Abilities Required

● Demonstrate effective leadership and Superior time management abilities.

The requirements listed below are representative of the qualifications necessary to

● Advanced knowledge or skills in one or more of the following is required: Varying

II. Duties and Responsibilities include the following. To perform this job successfully, an

manages ongoing relationships with business stakeholders in IT and

Take detailed notes and record events/problems in the appropriate knowledge base

Schedule and coordinate meetings to review and solve customer issues.

Maintain consistent communication with customers for open issues

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Take note of customer resources/tools and install and test them locally to aid in the troubleshooting endeavor

Must have user support skills, especially interpersonal communication, and patience.

Maintain, analyze, troubleshoot, and repair system application issues.

Support Wyndham’s applications including Encompass, Blend, Velocify, InContact, etc.

Respond to end user support requests and documents resolution via help desk software.

Handle escalated tickets for Application Support from junior members of the Help Desk team.

Act as a leader and mentor to junior members of the team for escalated tickets and training.

Frontline is looking for an experienced Application Support Analyst to be a critical member of our Customer Success team.

Maintain and update documentation in the online knowledge base.

2+ years’ experience in providing client support for a technical product, preferably enterprise software

Experience supporting third-party enterprise software.

Strong verbal and written communication skills

Become an expert in several web-based software products used by enterprise clients.

The position reports to the Client Service Delivery Manager and Regional Manager.

Ledgent Technology is looking for Technical Field Support with the below background.

Location: Hybrid / (Travel to the client’s site)

Please email your resume to [email protected] for immediate consideration.

CompTIA A+ certification or comparable experience required

For more benefit related information please click HERE.

1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.

Manage and prioritize multiple tasks under pressure.

Excellent phone and e-mail etiquette and customer service skills.

Strong hardware trouble shooting skills.

Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.

Experience working or leading requirement gathering efforts for multiple large development projects at one-time

Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

Persuades and influences others through strong and comprehensive communication and diplomacy skills

Practical problem solving and strategic thinking skills

Strong written and spoken communication skills

2+ years professional experience in software support or motivated recent graduate

Experience working in an ITIL based Service Desk/Helpdesk

Experience with Salesforce, Oracle ERP, or similar technology

Data troubleshooting experience (Oracle, SQL, MySql, etc.)

Some coding and scripting experience strongly preferred (node.js, Python, etc.)

Fully document all service management incidents and requests in ServiceNow ITSM Suite

High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing

Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.

5+ years of help desk support experience

Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology

Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE)

Build knowledge management through regularly documenting and sharing lessons learned, Q&A to the team’s knowledge base

Understand business requirements, build test cases and test software changes

Minimum 3 years of relevant work experience

Saas experience is an asset

Exceptional problem-solving skills, documentation and multi tasking skills

Excellent written and verbal communication skills

Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros)

Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables

Experience with food and beverage business operations, ideally multi-location enterprises

Basic familiarity with Accounting practices (can balance finances/inventory, etc.)

HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

Input PoS data: menu items, prices, discounts, employee credentials, venue layouts, etc.