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Customer Support Analyst (Financial Application)
Company | Workday |
Address | Atlanta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-02 |
Posted at | 10 months ago |
Your work days are brighter here.
- Handle a queue of financial support cases, prioritizing issues based on severity and customer impact
- Participate in our 24/7 Global Support shifts
- Collaborate with Product Managers, QA and Development to determine solutions or workarounds
- Balance ownership of existing case load while troubleshooting newly discovered issues
- Use your energy, drive and resourcefulness to encourage others throughout the company
- Work through interesting problems, motivate change and implement solutions
- Maintain your knowledge of new functionality and compliance changes
- Build relationships with our customers
- Handle time critical issues
- Demonstrable ability to collaborate and build positive relationships with customers and internal resources
- Able to deal with critical resolution timeframes and contending priorities
- Excellent analytical, problem solving and multitasking skills
- 2+ years of demonstrated ability supporting or implementing Financial software solutions
- A good level of familiarity with financial terminology and business processes
- Degree in Accounting, Computer Science or Business Systems (or comparable industry experience)
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