Senior Client Services Manager Jobs

3+ experience managing or supervising a remote customer service/support team is desired

Help build Client Services strategy, processes and procedures during product launches to operationalize Guardant Health’s Oncology Product Portfolio and Offerings

Manage and coordinate weekly team meetings to update staff on new products and programs, update on procedures and share best practices

6+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required

Prior experience working within a commercial team is a must

Extensive knowledge of using and designing workflows in SFDC (CRM)

Prior Account Management or Customer Service experience

Senior Client Manager, Government - Medicare/Medicaid Client Management experience needed

Inform senior management of market trends that affect the management of assigned book of business

Preferred Bachelor's degree in related field or equivalent combination of experience and education

Three (3) plus years of related experience including ACA knowledge and experience

Knowledge and experience in the insurance, health, or vision care industry

Experience with one or more Microsoft Platform Certifications (Power Platform Developer Associate, Azure Developer Associate, Microsoft 365 Certified preferred.

Manage a variety of databases

Three – Five years’ experience in Information Technologies, or another related area with experience architecting, implementing, and supporting Office 365 applications.

Experience administering O365, Exchange, Azure Active Directory and SharePoint environment

Help desk experience and ability to provide technical and end-user support

General knowledge of networking – IP, DNS, SMTP required

Specific Knowledge, Skills, or Abilities

Specific License or Certification Required

Equipment, Machinery, Tools, and Materials Utilization

You have 2+ years of management experience.

Proactive mentality and excellent time management skills

Exceptional relationship building and relationship management skills

Manage and track team schedules, performance reviews, daily activities, and use the data to streamline team productivity.

Manage and facilitate cross-team collaborations with Sales, Marketing and Product.

You possess a BA/BS degree or commensurate experience.

Manage Partner profitability trends and identify areas for improvement

8+ years progressive experience in a Customer Success role within a corporate, agency consultancy capacity

Prior experience in a but utilities company a very strong plus

Analytical and process-oriented mindset with the skills to be a data-driven decision maker

Ability to manage influence through persuasion, negotiation, and consensus building

Computer Skills Needed to Perform this Job

Extensive knowledge of social media platforms and campaign management

Manage the distribution of client invoices and reports; assist finance team during billing and collection process

Partner with sellers to manage custom programs and make recommendations for optimizations

Liaise with clients and agencies on creative assets, approvals, reporting needs, and other requirements to achieve timely deliverables

Help sellers to manage pipeline and develop strategies for new category development through pre-sales prospecting

Interface directly with clients’ marketers, brand managers, and social media teams to assist in all aspects of client programs

Superior organizational, time management, and prioritization skills

Responsibilities of the Sales & Client Services Manager:

Sales & Client Services Manager Qualifications:

1-2 years of experience in a client, sales or customer-facing position

Excellent communication skills with high emotional intelligence to deal with customers and coworkers in a professional manner

Comprehensive sales training and mentorship are provided for all Sales & Client Services Managers in our organization***

8+ years of account management experience

Project management skills including problem solving, attention to detail, analytical thinking and decisiveness

Essential Business Experience And Technical Skills

8+ years of equivalent experience within the insurance space

Excellent organizational, interpersonal, and communication skills, both written and verbal

General understanding of U.S. economy and employee benefits industry

Experience with Florida's five water management districts is perferred

Strong interpersonal skills; relationship building, time management, and organizational skills.

Responds to and acknowledge all client inquiries in a prompt and professional manner. (Within 24 hours)

1+ years of client-facing experience in the fields of stormwater, environmental services, or landscaping is preferred.

Experience in sales, relationship development and or excellent customer experience desired.

Proven experience using Microsoft Excel, PowerPoint, and Word,

Knowledge of IT best practices, policies and regulations

Knowledge of computer software, hardware, and procedures

Knowledge of technology innovations and trends

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Strong analytical and problem-solving skills.

8+ years of experience in account management, preferably in a digital marketing agency.

Experience with client relationship management tools, such as Salesforce or HubSpot.

Experience in Agile project management methodologies is a plus.

Develop and implement processes and best practices to drive efficiency and effectiveness within the account management function.

Stay up to date with the latest industry trends and best practices in account management and digital marketing.

Adopt established account management standards and program management best practices.

Previous sourcing management experience, procurement management, and client management experience.

Master’s Degree with Certification(s) in Supply Chain Management a plus.

Develop the stakeholder management strategy and deliver excellent supply chain service to those stakeholders, including designing and delivering solutions.

Provide updates on category strategies, vendor relationship management programs, including performance metrics.

Identify process and technology change management opportunities and develop recommendations.

Understanding and demonstrated use of Procurement Software (especially a Vendor Management System) and e-sourcing are highly desirable.

Work experience in an account management role within a media or agency environment, preferably in sport

Excellent organizational skills with the ability to manage and prioritize multiple tasks

Manage the renewal process with the sales team, ensuring we are perfectly positioned off the back of successfully delivering campaigns

Extensive knowledge of the sports media and marketing space

Good knowledge of digital/media marketing, social media, broadcast, and digital sports industry

Experience of working with brands, leagues, or broadcasters on digital platforms