Client Services Manager Jobs

Title: Client Services Manager Department: Client Services

Bargaining Unit: NBU Grade: N/A

Position Type: Exempt Hours per Week : 40

Position Summary

Provides Client Service to Taft Hartley Benefit funds to meet and exceed client expectations. Acts as liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by /Role."

General Duties

Client Services:

• Provide daily leadership to Client Services team consistent with management values and mission.
• Perform other similar and related duties as required.
• Provide continuous internal communications to enhance ZAS's operational effectiveness in dealing with critical client issues. Work with the Operations, Accounting and IT teams to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery.
• Perform duties in a consultative manner in an effort to make self and ZAS indispensable to client.
• Monitor revenue, expenses and profitability of clients to ensure financial goals are met. Recommend and obtain client fee increases, and prepare contracts and amendments.
• Maintain effective communications and working relationships with clients, management and staff, as well as government agencies, participants, unions, contributing employers, and fund advisors.
• Work with Operations Leaders to assist them in Assigning, distributing and monitoring quality and quantity of work produced, ensuring employees are held accountable for consistently meeting quality and production requirements.
• Lead implementation process for new business and existing business from a client facing perspective.
• Coordinate activities with New Business Sales Team to identify, acquire, implement and ultimately transition non-ZAS entities into the ZAS Book-of-Business.
• Review and approve client financial statements, Summary Plan Descriptions, benefit communications and other client documents. Implement client requirements, filings, fund communications, and changes in benefit programs.
• Facilitate client meetings, including meeting agenda preparation oversight, report generation and follow-up.
• Manage all aspects of the client relationship with assigned client(s). Responsible for creating and executing an account strategy that will help develop a value-based relationship with each client. Set and manage client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ZAS services. Understand and stay up-to-date on the client's business situation, strategy and needs.

Minimum Qualifications

• Excellent verbal and written communication skills, including interpersonal skills.
• Highly developed sense of professionalism, maturity, integrity and commitment to customer satisfaction.
• Minimum of 5 years related experience. Prior experience in an insurance, benefits, or TPA environment required.
• Understanding of benefits operations and processes (health & welfare and retirement), to include payment of claims, interpretation of contracts, communication of benefits, etc.
• Bachelor's degree in a related field, or equivalent combination of education and work experience.
• Prior experience interacting with public figures, high net worth, and/or entertainment field individuals desirable
• Exceptional team player with the confidence and integrity to earn client and internal team confidence quickly.
• Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.< Store Truck Driver/Clerk
• Ability to exercise independent judgment, manage multiple priorities and consistently deliver high-caliber results.
• Ability to understand complex situations and effectively resolve issues.

About Us
JGS Lifecare, located in the quaint town of Longmeadow, MA, has been the proud caretaker of the elderly within the local community for over 100 years! Founded on the Jewish principle of respecting age as a blessing, we have dedicated ourselves to delivering the best in elder care services to people of every faith and every background. So as we enter our second century, we are excited to introduce a new range of services and updates to serve our life-long commitment to our community. Our spacious campus has a full-array of services including Skilled Nursing, Senior Living and Community programs that consist of traditional long-term care, short-term rehabilitation, memory care, assisted living, hospice and day health support services. Our employees are an outstanding team of professionals who go above-and-beyond each day with their compassionate care to our residents and the individuals we serve.
Position Summary: The primary purpose of this position is to drive the company truck to pick up and drop off company store items to the Greater Springfield Food Bank. In addition, this position will also run the store, conduct inventory, be responsible for stocking, product rotation, and assist the maintenance team with various tasks related to the ongoing needs of the facility.
We Are Looking For Someone Who Can

• Periodically clean freezer cases and refrigerators
• Help unload the vehicle upon arrival to the company store
• Shop for produce or sale items at the market place at the Food Bank
• Stock shelves to prepare store for opening day
• Sweep and wash floor
• Assist the maintenance team with various tasks related to the ongoing needs of the facility
• Driving to and from the Greater Springfield Food Bank for pickup and drop off of company store items
• Maintain the vehicle sweep debris out and gas up when needed
• Neatly arrange and rotate the backroom and designated areas with overstock
• Put Items away neatly to ensure proper inventory of stock

We Are Looking For Someone Who Is

• DOT certification, or ability to obtain a DOT certification
• Communication skills
• Must be 18 years of age or older
• Valid driver's license
• Ability to work independently
• Must be able to lift up to 50 lbs. on a frequent basis

What Schedules are Available?
Monday-Thursday 8am-4pm (Flexible) Friday 7am-3pm
What Can We Do for You?

• Long Term Disability (LTD)*
• Fitness Rebate Opportunity
• Special Event Days
• Free On-Campus Parking
• 401k Pension Plan *includes Per diem
• Flexible Spending Account
• Discount Food and Supply Purchase Program
• Education Assistance Program
• Bereavement Time
• Employee Assistance Program
• Weekly Payroll
• Future Leadership Program
• In Service Training and Development Programs
• Health and Wellness Incentive Program
• Cash Advance Program
• Vacation, Holidays and Sick Days
• Public Transportation Stops on Campus
• Full-Time only. Waiting periods apply. All other benefits for 24+Hours/week.
• Voluntary Benefits: STD, supplemental STD, LTD, Catastrophic Illness, Universal Life with Living Benefits, Disability Income Protection, Accident Insurance, Auto and Pet Insurance, LifeLock® Identity Theft Program Discount
• Direct Deposit
• Easy access to our campus from Interstate 91
• Life, Health and Dental*
• Apply today and become part of our JGS Lifecare team!**

HP100
If selected for hire you must be able to provide a recent physical and required immunizations including fully-vaccinated status for Covid-19.
JGS is an equal opportunity employer, veterans & disability. All qualified individuals will be considered for employment without regard to race, color, religion, gender, sexual orientation, sexual identity or expression, genetics, national origin, age, disability, pregnancy, political affiliation, veteran status or any other status that is protected by local, state or federal law.
keywords: Store clerk, inventory, driver, Longmeadow, stocking, maintenance
Job Posted by ApplicantPro