Client Services Manager - Political, Advocacy & Government

Teamwork makes the stream work.

Roku Is Changing How The World Watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About The Team

At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku’s partnerships with Advertisers and ultimately enabling our clients to reach their business objectives.

About The Role

The Client Services Manager role is a strategic partner to Account Executives. This position plays a key role in translating customer advertising objectives into data-driven and effective advertising packages. This key team member is integral in helping the sales team to maximize strategic solutions, which has a direct impact on our ability to deliver and exceed on client’s marketing and advertising expectations. This individual will have a passion for marketing and advertising sales and will be closely aligned with other sales team members and cross-functional groups. This position requires strong communication skills and strong attention to detail, in a fast paced sales environment. Drive advertiser interest and engagement with the Roku platform, in partnership with Account Executives.

The expectations placed on the Client Services Manager role within the Political Ad Sales team are largely similar to the broader Client Services team but will have a few key differences. During peak season when political campaigns are in full swing and advertising heavily, there may be times when an adjusted schedule is required in order to meet the unique needs of political advertisers. Timeliness, with respect to both response time and communication of core campaign needs such as inventory availability and campaign adjustments, is an area of greater importance for this role, and candidates should be prepared to adopt an accommodating approach to client needs.

For New York Only - The estimated annual salary for this position is between $73,000 and $141,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you'll be doing

• Provide support to and complete additional projects as directed by AE/management
• Work alongside AE’s and marketing team to collaborate on the creation of client facing materials: from presentations to RFP decks that can be delivered as complete solutions achieving all client needs; partner with marketing and research functions to pull information to ensure collateral tells the appropriate story to clients
• Partner with all cross-functional pod members, especially Account Managers to ensure that the proposed campaign elements are being accurately delivered on
• Be comfortable presenting insights, data & campaign metrics during client meetings and/or QBRs
• Work hand-in-hand with events team to act as the liaison with designated AE’s to help organize major client presentations or thought-leadership events
• Qualify inbound requests from Roku website
• Organize research and track competitive information, market/industry knowledge on a daily/weekly basis for designated clients
• Support Account Executives on client guidelines, best practices, terms & partnership agreements
• Be able to sell through the rationale of each campaign recommendation for the Account Executive to deliver to the client and be grounded in research and data to ensure it achieves client marketing objectives
• Identify opportunities for Betas, New Offerings and support GTM efforts with Product Marketing
• Collaborate with ad sales Account Executives on new business sales presentations and QBRs, thoughtful & creative media plans, and custom ideation, including leading the charge on upsells
• Own IO processing, workflows and pipeline management
• Serve as the lead day-to-day POC for advertiser/ad agency relationships pre-sale efforts, inclusive of, but not limited to, understanding client’s marketing objectives, preparing the RFP response, maintaining SFDC records, inventory checks, driving strategy, collecting collateral (research & marketing) and submitting the deal for internal approvals
• Support pitch process, meetings and client office hours

We're excited if you have

• Experience in display and video advertising with a premium publisher or agency
• Bachelor’s degree
• Experience working with major political campaigns and/or political advertisers for at least 1 election cycle
• Reporting intelligence with Salesforce, Excel, & Tableau
• Self starter, comfortable working in fast-paced, growing environment
• Familiarity with commercial digital ad serving tools for video and display
• Previous account management or Agency experience preferred
• RFP, pre-sale experience required
• Proficiency with PowerPoint
• 3+ years experience in client services or sales support at an ad tech company or media planning at an agency
• Support open & honest communication line with all Account Executives (May need to balance the competing needs of multiple Account Executives at the same time)
• A strong desire for collaboration, creative brainstorms and proactive client engagement
• An analytical, project management, deadline-drive, and process-oriented personality

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.