Western Veterinary Partners - Regional Manager Of Operations (Northern California)

Position Title: Regional Manager of Operations

Reporting To: Director of Operations

Location: Northern California

The Company: Western Veterinary Partners

Do you enjoy mentoring, and helping team members in the veterinary profession reach their goals?

Are you looking for career advancement within the veterinary profession to partner and support veterinary hospitals in different locations?

Would you like to join a highly collaborative and team-oriented growing company?

If yes…please keep reading!

Western Veterinary Partners is seeking a Regional Manager of Operations based in Northern California to help support hospitals within this territory and potentially other states. This is a great role for someone who has been successful managing a veterinary hospital and looking for career advancement to share that experience. Our ideal candidate is someone who has a goal-oriented attitude, a passion for training & team development, and has the business acumen to help individuals and hospitals reach their goals. In addition to having a leadership background, experience working as a licensed veterinary technician/veterinary assistant is a huge plus!

In partnership with the Director of Operations, the chosen candidate will focus on supporting a group of practices in achieving operational excellence, building culture, and recruiting and retaining veterinarians, technicians, and support staff. The Regional Manager of Operations will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of a group of 5-7 hospitals in the region.

About us:

Western Veterinary Partners (WVP) is a mission-driven company based in Denver, CO. We are driven by our values of collaboration, alignment, culture, support, and relationships. WVP is a private equity backed company that acquires, invests in, and supports veterinary practices and animal hospitals throughout the Western United States. WVP is a highly acquisitive company focused on continued growth and expansion into new markets and states. Post-acquisition, WVP supports its partner practices with the non-clinical side of the business. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.

WVP is backed by Tyree & D'Angelo Partners (TDP), a Chicago-based private equity investment firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP has significant experience investing in healthcare, consumer, and business services businesses and has completed almost 300 investment partnerships in its history.

Job Responsibilities:

Leadership

• Answer employee requests and questions and help resolve operational issues
• Provide oversight and support to practice level managers and administrative staff
• Advise and train hospital managers on operational policies and recommend changes where applicable
• Mentor and coach hospital managers and staff, as well as lead staff training and development
• Maintain regular communication with doctors and office staff to review practice trends and performance objectives

Financial and Business Objectives

• Oversight of revenue growth, pricing, and overall hospital cost management
• Develop, review, and implement recommendations of operational processes and initiatives with the Director of Operations and Chief Operating Officer
• Set and manage budgets for sites in partnership with the Director of Operations and Chief Operating Officer
• Approve and monitor office staff hours and ensure proper staffing at the practice level

Growth and Planning

• Assist in the onboarding and integrations of recently affiliated veterinary practices, including implementation of operational processes
• Implement and manage initiatives to support growth across the portfolio, including marketing, scheduling optimization, client growth and retention, identification of new services, and recruitment of new DVMs
• Create action plans, set and manage goals, and track performance of hospitals

Required Criteria

• Based in Northern California
• Willingness to spend time in the field visiting and supporting affiliated veterinary practices
• P&L responsibility and experience with budget management, personnel management, and team building is a strong plus
• Certified Veterinary Practice Manager (CVPM) or Certified Veterinary Technician (CVT, RVT, or LVT) a huge plus!
• Highly organized and detail-oriented work ethic
• 3+ years in a veterinary practice
  • Multi-location operational and/or management experience highly preferred
• Knowledge of veterinary practice management software(s) preferred
• Self-directed and able to work independently High school graduate; Bachelor's degree preferred
• Travel required
• Strong active listening skills, ability to implement processes, and collaboration with Director of Operations to ensure company objectives are met
• Ability to act as the manager at a location should there be a leadership transition
• Multi-location operational and/or management experience highly preferred
• Ability to work collaboratively with all team members, both at the practice level and at the corporate level

Benefits & Compensation

• Paid time off & paid holidays
• Health/Dental/Vision and more…
• Highly competitive compensation consisting of base salary and an annual performance bonus
• 401 (k)