Virtual Client Solutions Business Strategy - Avp

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

This position will be a member of the Strategic Growth Initiatives & Business Insights team within the Virtual Client Solutions business. Virtual Client Solutions (VCS) is made up of three businesses – Workplace Solutions Group (stock plan administration customer servicing), Morgan Stanley Virtual Advisor (full-service wealth management for Mass Affluent Clients) and E*Trade retail customer service – which come together to drive Morgan Stanley Wealth Management’s growth strategy of reaching prospective clients in the early stages of wealth accumulation by introducing stock plan participants and self-directed retail clients to the full-service advice channel as clients. VCS has seen exponential growth over the last 3 years across key business metrics (NAA, new accounts, headcount, client engagement), all of which have been driven by initiatives coming out of this COO & strategy team.

The VCS Strategy team partners across numerous MS Wealth Management teams, including Analytics & Data, Technology, Marketing, Reinvestment, MS@Work and Wealth Management field leadership.

The AVP role will have responsibilities across business management and strategy with a focus on project management and developing and applying business insights.

This role is located at either our 1 New York Plaza location or our Jersey City, New Jersey location.

Key Responsibilities

• Opportunity to use various reporting and visualization tools, including proprietary and third-party tools (Salesforce, Dataiku, Tableau, etc.)
• Coordinate MS@Work program management with our partners focusing on B2C connections for our stock plan clients
• VCS-wide data analyses and forecasting that provide leadership with critical insights and contribute to strategic decisions.
• Drive asset capture across channels, products and services
• Collaborate on the design and implementation of key metrics for business reports
• Refine service to sales business model and execution for participant and self-directed retail businesses
• Manage and deliver strategic initiatives and projects related to growth and process efficiency
• Create effective communications and presentations for senior business stakeholders

Required Qualifications

• Experience with reporting & forecasting
• Strong Excel skills required (will be tracking the results of the team’s many ongoing initiatives and will project future results based on historical data and anticipated improvements)
• Experience in leading and influencing cross-functional initiatives
• Bachelor’s Degree required
• Experience in creating meaningful and digestible presentations for senior management
• 3-5 years of work experience in Financial Services, Consulting and/or business strategy related fields

Preferred Qualifications

• Experience working with Dataiku and Tableau

Soft Skills

• Strong listening and verbal/written communication skills that understands audience awareness
• Detail and results oriented; can work independently and possess strong sense of accountability
• Interpersonal, collaborative and team skills
• Strategic thinking, problem solving & analytical aptitude – ability to utilize data to generate innovative ideas to drive the business forward; test & learn
• Strong organizational skills with attention to detail as well as the ability to handle multiple tasks and projects

Expected base pay rates for the role will be between $85k and $135k per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

keywords: forecasting, predicting, trends, staffing, growth, business goals, analyst, data teams, modeling, reporting, dataiku, tableau, excel initiatives, leading, influencing

Posting Date

Jul 19, 2023

Primary Location

Americas-United States of America-New York-New York

Other Locations

Americas-United States of America-New Jersey-Jersey City

Education Level

Refer to Position Description

Job

Wealth Management

Employment Type

Full Time

Job Level

Associate Vice President