Virtual Behavior Specialists - Fully Remote! ($17.00 - $23.00 / Hour)

Join our team at Vericast, a premier marketing solutions company that drives profitable revenue growth for businesses. As part of our team, you'll have the opportunity to influence consumer behavior, engage with millions of households daily, and work with leading providers of incentives, advertising, and marketing services. Take your career to the next level and make a real impact with Vericast.

Responsibilities

:

• Collaborate with contact center leadership to improve reporting systems and processes.
• Maintain data integrity and analyze contact center reporting and data sources.
• Provide support to contact center leadership on special projects and teams.
• Coordinate and lead reporting activities, workflow, and processes for contact center systems.
• Standardize and ensure consistency in the creation of reports for various stakeholders.

Qualifications

• Bachelor's degree or equivalent experience.
• Familiarity with IT systems and infrastructure, such as DB2 database and SAP.
• Proficiency in reporting tools like Crystal Report Writer or Cognos.
• Prior experience in reporting analysis, data mining, and performance/process improvement recommendations.
• Minimum 5 years of professional work experience in a call center environment with reporting systems.

Skills

• Familiarity with contact center reporting elements and infrastructure.
• Strong interpersonal, communication, and organizational skills.
• Understanding of voice network and database structures.
• Excellent mathematical and reasoning ability.
• Knowledge of contact center components and flow.

Additional Information

• Equal Opportunity Employer - applicants considered without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other protected classifications.
• Applicants with disabilities may request accommodations by contacting the Talent Acquisition team.
• Salary: $60,000 - $65,000
• Vericast offers a generous benefits package including medical, dental, and vision coverage, 401K, and generous PTO allowance.
• EEO is the law. To review your rights under Equal Employment Opportunity, please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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