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Vice President Of Customer Success - Iot Security (Us Remote)

Company

Hub-scale

Address United States
Employment type FULL_TIME
Salary
Category Computer and Network Security
Expires 2023-10-12
Posted at 7 months ago
Job Description

Hub-scale is partnered with a Series B ($5MARR) Israeli IoT Security vendor looking to hire a Vice President of Customer Success to accerlate their post-sales function.


What You'll Be Doing

  • Drive customer renewals, upsells and expansions.
  • Reporting to the CEO
  • Working with CISOs & Strategic Customers reponsible for post-sales activities (renewalls etc.)
  • Collaborate with engineering and product to ensure timely response to customer requests and issues.
  • Scaling and defining the new global post-sales playbook for this vendor
  • Leading an existing team of 5 CSMs across the US and EMEA.
  • Act as the voice of the customer for product roadmap prioritization.


About You

  • Prior experience in the cybersecurity MUST (ideally IoT but not necessary)
  • Prior experience with an Israeli vendor preferred.
  • Experience in a cyber start-up (Series A, B, C, D , E) is a MUST
  • Ability to work with different cultures (US and Israel)