Vendor Relationship Admin - Interm

Vendor Relationship Administrator – Intermediate

Searching for a place to make your mark? Every great team depends on the individual contributions of its members; the skills, talent, and the passion that each team member brings. At Citizens, we are interested in building a workforce of top achievers committed to our company’s success – and their own! Our company values the knowledge that comes from experienced individuals with a variety of backgrounds, in or out of insurance.

Citizens Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness, and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the Citizens of Florida.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

Job Summary

As an Intermediate level Vendor Relationship Administrator, you will be responsible for supporting the coordination of the scope of work drafting and negotiation of contracts. Duties include the reviewing and redlining of contract documents, negotiations, and supporting competitive solicitations.

Models’ ethical behavior and executes job responsibilities in accordance with Citizen’s core values, ethics, and information protection policies.

Manage a portfolio of contracted vendors, which may include oversight of up to one hundred firms. Develop annual strategic plans and goals for vendor categories within managed portfolio. Responsible for oversight of multiple firms for licensing, contracts, credentials, and performance management. Serve as project lead coordinating program implementation and implementation of operational enhancements. Visit select vendors’ corporate locations for relations, business development, and audit purposes.

Analyze vendor performance to evaluate compliance with contractual obligations, quality assurance and service levels provided to Citizens. Facilitate monthly operational conference and web calls and quarterly performance reviews. Conduct operational roundtables and performance reviews with vendors and Citizens’ staff to document and communicate opportunities for improvement to senior management team. Responsible for performance management related communications and implementation of corrective actions, as necessary. Utilize Citizens’ systems for reporting and monitoring performance measures and communicate trends, as well as alerts to Citizens’ management and Vendors.

Support the coordination of competitive solicitation projects for vendor categories within managed portfolio. Support the Request for Proposal (RFP) collaboration with procurement.

Partner with internal departments to produce training materials and programs to facilitate the delivery of training both internal and external, as related to vendor responsibilities and expectations. Manage communications involving support requests, program announcements, and operational questions from vendors. May coach, counsel, or train less-experienced staff, may also direct the work of others, may provide input in the performance management, goal setting and review processes.

Knowledge Required

Knowledge of negotiation ploys and tactics sufficient to negotiate and reach agreements between vendors and organizational needs.

Knowledge of solving complex problems through analytical approaches

Knowledge of web conferencing tools

Proficiency in MS Office

Knowledge of principles, practices, and procedures for the unit

Skills & Abilities Required

Strong oral and written communication skills

Ability to make presentations to groups of 25 or more.

Relationship development skills in the area of vendor management, sales, or customer service

Experience - Intermediate

3 or more years of contract or vendor management experience 1 or more years of project management experience.

Intermediate - Preferred Knowledge, Skills, Abilities or Education here:

• Three or more years of project management experience • Five or more years of contract or vendor management experience • Formal training in project management principles and practices • Related professional work experience within the property and casualty insurance industry • Business unit specific experience (e.g., underwriting, claims, information technology) • Knowledge of State of Florida procurement laws and contract monitoring requirements • Experience working in an iterative service delivery environment, including Agile, Scrum, Kanban, and Lean

Education

High School Diploma | GED Required

Bachelor’s Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years

Subject to value of contracts under management, must attend State of Florida Department of Financial Services training and / or must obtain Florida Certified Contract Manager designation; and (2) subject to the assigned functions of the position, must obtain Florida Certified Contract Negotiator designation

Physical Requirements

Occasional - Move, Traverse, Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position, Ascend/Descend, Work Atop, Traverse, Move, Transport, Position, Put, Install, Remove, Travel

Frequent - Stationary position, Position self (to), Move

Continuous - Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess

We offer unlimited career potential, excellent training and development opportunities and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, PTO, EAP, Tuition Reimbursement, Community Service and much more!

• Retirement savings plan with a generous company match
• Professional and leadership development opportunities
• Medical, dental and vision coverage
• Generous paid time off: vacation, sick and holiday leave
• Tuition reimbursement
• Employee recognition programs
• Community and volunteering opportunities
• Casual dress
• Company Paid Parking (Jacksonville location)
• Employee Assistance and Wellness Programs
• Flexible work schedule
• Company Paid employee basic life insurance and short-term disability
• Relocation assistance (where applicable)

Citizens is Proud to be an Equal Opportunity Employer

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