Vendor Relationship Manager Jobs

Vendor Relationship Manager

Overview

An IT Vendor Relationship Manager is responsible for building and managing relationships with companies that supply IT products and services to Trulieve as part of the IT Vendor Management Office (IT VMO). They will work to ensure that vendors meet or exceed their contractual obligations by delivering quality products and services on time. The IT Vendor Relationship Manager will work with the internal Trulieve teams to facilitate contract negotiations, create IT vendor standards, and find the best available IT vendors. In addition, work on projects to manage expense and deliver value through the framework of the IT VMO.

Responsibilities

• Verify vendors are fully compliant with all non-disclosure and other agreements, as well as our Supplier Code of Conduct, and effectively manage escalations within and across internal and partner teams.
• Own vendor reporting, reviews and provide updates to internal stakeholders and exec teams.
• Support resolution of vendor inquiries, issues, incidents, and escalations, etc.
• Support various ad-hoc projects supporting program enhancements, process improvements, vendor consolidation, cost savings and other functions
• Own, review and ensure satisfaction of IT vendor scorecards established for IT vendors to adhere to in their SOWs - focusing on service levels, risks, issues, proactively identified opportunities and ideas for improvements
• Establish good partnership with the IT Security team and coordinate closely to ensure proper engagement and governance is being followed during the onboarding, due diligence phase of vendor management, as well as all phases of the vendor life cycle
• Maintain proper information/documentation and records for both internal and external audits.
• Support monthly and quarterly vendor status reporting, supplier metrics and SLAs, risk indicators and performance metrics
• Manage multiple vendor engagements for technology solutions across Trulieve and drive administrative efficiencies and cost savings
• Own execution of and satisfaction of all business expansion/contraction support, as well as all, reduction, expansion, and termination of vendor SOW’s. Manage vendor budget effectively (fixed & variable costs). This includes monitoring purchase orders, invoicing etc. to ensure that quarterly plans are met. And ensuring vendor invoices are submitted correctly and paid on time.

Qualifications

• Must have deep knowledge of vendor performance metrics and be capable of using vendor management software.
• 3 years of experience with project management or program management.
• Experience in vendor management.
• Excellent problem-solving skills, communication, and presentation skills.
• Ability to work in a constantly changing environment and manage priorities according to changing strategic objectives.
• Need good analytical qualities to monitor and review vendors’ financial and operational performances.
• Must be comfortable in fast moving complicated environments.
• Bachelor’s degree in Business Administration, IT or a related field
• Must be good team players, working closely with colleagues in purchasing, IT and logistics to understand and meet their requirements/expectations of vendor performance.
• Experience effectively engaging with leadership, facilitating discussions about change, influencing stakeholders, and reaching agreement.
• Need to display proven entrepreneurial skills, as a self-starter.