Vendor Management Analyst Ii

Banking Center Services (BCS) is a critically important organization within Consumer & Community Banking. BCS ensures operational success for the ATM channel, branches, and other products and services.

The Supplier Management group is a multi-functional operational business unit that leverages state-of-the-art monitoring tools, analytics, and industry-leading methods to detect problems and resolve them as quickly as possible. The Supplier Management Group relies on various Hardware Suppliers to maintain and service our ATM and Teller Cash Recyclers (TCR) fleet.

The Supplier Management team is responsible for overseeing the ATMs, Teller Cash Recyclers (TCR) and Currency Counter maintenance, ensuring all aspects of servicing are optimized to achieve best-in-class performance and customer experiences as defined within contractual agreement. The team contracts with external suppliers to service more than 16,000 ATMs, 3,800 TCRs and 10,000 Currency Counters in the Chase fleet.

In addition, the team also manages the Sort, Store and Destruction (SSD) process for all retail deposits, branch, and ATMs through United Parcel Service (UPS), which includes all Paper Retrieval Requests (check images) in support of Teller Reconciliation Services, ATM Claims & Exceptions and Virtual Processing Center.

This position will support the supplier management / performance of Currency Counters and ATMs.

Job Responsibilities

• Budget management, including invoice processing and cost avoidance (following contract terms)
• Process improvement: continued optimization to achieve best in class service while reducing device downtime for improved customer experience
• Create and execute presentations supporting supplier performance (weekly) and business reviews (quarterly), including executive presentations
• Maintaining a positive relationship with each supplier, help suppliers achieve best in class service
• Build and manage external third party relationships with suppliers, including industry interaction and build and foster internal relationships with multiple cross impacted partners supporting suppliers' performance
• Analyze data to determine performance trends, including software defects and/or operational issues (i.e., resources, supply chain logistics, etc.) impacting suppliers' performance
• Review data to ensure accurate monitoring and measurement of supplier's performance based on contractual obligations

Required Qualifications, Capabilities, And Skills

• Ability to work in a fast paced environment; able to take direction while collaborating with management, peers, and cross impacted partners
• Strong communication skills, verbal and written - including facilitation skills and Advanced MS Office Skills
• Issue resolution and attention to detail with Strong organizational skills; good at multi-tasking and following up
• Self-starter, flexible and willing to stretch for business needs, Strong problem solving and decision making skills
• Ability to work under pressure, able to pivot as business needs / priorities change

Preferred Qualifications, Capabilities, And Skills

• Industry knowledge preferred
• Prior experience with managing external third party suppliers; holding them accountable to contract terms / service level agreements and consequences

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans