Vendor Order Coordinator Jobs

Role Summary

The Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Internal Customer/Vendor Communication, coordination of work activities, service delivery and follow-up of delivery progress. Project Managers/vendor Communication with efficient and timely coordination of activities across all teams is vital to ensure customers/project managers receive the highest quality of service delivery.

Internal Departments They Will Interact With

Field teams, Provisioning engineers, Billing, Accounts, NOC and Project Management teams.

Key interface points are the Vendors, the customers, the Project Management teams, Field engineering teams and Provisioning engineers.

Main Responsibilities

The Vendo Order Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe. The role will require matrix managing third party resources (internal & contracted).

Main Duties

Responsible for all deliveries assigned to him/her

Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements

Communicate regularly with the Project managers, customers by providing them with clear and regular updates during the whole of the delivery life-cycle

Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)

Provide support and advice to other members of the Delivery Team

Ordering and tracking of specific delivery requirements

Communicate with multiple vendors to provision and activate services.

Co-ordination for service delivery related tasks and activities in support of GTT customer orders

Able to work all service types or brands. Meet Productivity and Quality standards

Efficiently handle Projects and/or Escalations

Ideal Candidate Profile

2+ years experience in Telecommunications with a knowledge of the European/USA telecom markets.

Preferred 2+ years of experience as Vendor/Service Delivery Coordinator

Technical qualification in an IT or Engineering discipline an advantage.

Strong Customer and Vendor Communication skills.

Proactive in nature, works to identify ways to continually improve efficiency and results.

Anticipates and analyses problems clearly and determines appropriate solution or alternatives.

Proficient in the use of MS Word, Excel, PowerPoint, MS Visio.

Willing to work in night shift for US/UK process.

Essential Criteria

Hands-on Delivery experience

Ability to clearly document dependencies and priorities

Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the ‘big picture’

Strong flexibility & ability to perform effectively within changing environments

Personal focus on continuous improvement and innovation.

Desirable Criteria

Excellent communication and presentation skills with very good written and oral skills in English

Ability to present ideas and facts in a convincing way, gaining commitment and support

Qualifications/Courses

Any bachelor or higher degree graduation or equivalent (if tele- communication specific it is an advantage)

Hours/Travel/Shift

The standard working week (Monday to Friday) for full-time employees is 40 hours per week. For example, 8 working hours per day excluding 1 hour for lunch on a working day and any applicable breaks as set. Night shift.

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