Vendor Relations Liaison Jobs

UPMC Corporate Services is hiring a Vendor Relations Liaison to support the Revenue Cycle Vendor/Cost Reporting Department during business hours on Monday through Friday. This role will have the ability to work from home with some in-office work needed based on the department's need. In this role, you will work with third-party vendors to resolve outstanding account issues by email or telephone and will maintain a reconciliation process for all placement files.

Responsibilities:

• Maintain compliance with quality standards.
• Adhere to Fair Debt Collections Practice Act and the Fair Credit Extension Uniformity Act and understands the laws and regulations applicable to job functions.
• Counsel and evaluate the patient's financial situation and complete the appropriate screening.
• Complete review and take action on vendor reports and perform the appropriate follow-up. Contact guarantors, third-party payers, and/or other outside agencies for payment of balances due. Assign accounts deemed uncollectible to collection agencies. Monitor assignment of accounts for appropriateness and initiates change as required.
• Perform duties and responsibilities in a manner that promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellence and Innovation, Responsibility, and Integrity) in all consumer and UPMC interactions.
• Maintain department productivity guidelines.
• Create and analyze spreadsheets of assigned books of business and review for account trends.
• Review account balances to ensure appropriate billing activity has occurred to either a third-party payer or guarantor.
• Identify A/R issues that may impact workflow.
• Process account balance write-offs according to department policies. Identify and take action toward the resolution of problematic accounts through potential refunds, adjustments, payment transfers, etc.

• High School diploma or equivalent and one year of claims processing/billing/collections experience, OR High School diploma or equivalent and three years of experience in a business office setting.
• Proficiency in Microsoft Word and Excel.Strong understanding of all patient accounting systems. Licensure, Certifications, and Clearances:
• ACT 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
• Knowledge of medical terminology, third-party payer guidelines and reimbursement practices, and available financial resources for payment of balances due.
• Bachelor's degree preferred.