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Titletec Account Manager - Atlanta, Georgia

Company

Solera

Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-07-22
Posted at 11 months ago
Job Description
The Role
Titling Account Managers are TitleTec’s key contact to automotive retail companies As an account manager you will drive the customer experience and become a trusted partner. Building on a high level of subject matter knowledge of the motor vehicle retail space as well as motor vehicle and registration titling, you will gain client trust by delivering product training and critical problem resolution. You will be the project coordinator for new implementations, coordinating dealership software installations with the TitleTec implementation team.
Even though you are working in a home-based role you will also be collaborating daily within a supportive company environment; aligning daily activities to assist the sales and marketing teams with new account acquisitions and supporting Account Managers on a national level.
Additional responsibilities of the role include:
  • Must have GA motor vehicle registration and titling experience and be able to pass a criminal background check.
  • Travel to accounts within Georgia and neighboring states of Florida and South Carolina
  • Ability to work in a home-based role and collaborate daily with customers and TitleTec associates.
  • Bachelor’s Degree in a relevant field preferred; however, work experience will be considered in lieu of degree.
  • Pro-active, independent thinker with high energy/positive attitude
  • Overnight stays as required to support dealers and state DMVs.
  • Support the customers in achieving their utilization targets by resolving any technical issues, assisting with integration of the program into their workflow and monitoring of each title clerk’s system usage.
  • Establish and maintain a professional rapport while managing diverse requirements from multiple clients.
  • Experience managing, deploying and supporting PC and custom software applications in the automotive dealer market highly desirable
  • Ability to work proficiently with a team or independently
  • Understand the software functions by identifying the customer's problems, resolving issues and building and maintaining strong working relationships.
  • Responsible for ensuring all client contacts are kept informed of product developments and any changes in DMV rules and regulations.
  • 2+ years of experience in the Auto Dealer industry is preferred
  • Key Account management experience a plus
  • Provide the highest level of customer satisfaction/service.
  • This role is home-office based with 75% daily travel
  • Previous account manager experience in the automotive retail industry preferred
    • Pro-active, independent thinker with high energy/positive attitude
    • Ability to work proficiently with a team or independently
    • Flexible to work with client driven schedules, including interacting and supporting customers outside of normal business hours
    • This role is home-office based with 75% daily travel
  • Ensure the delivery of high-quality technical support services through deployment, installation, and utilization of products to the customers.
  • Job Requirements:
  • Provide training to clients onsite and remote for either groups or individuals as needed.
  • Support sales initiatives with area sales directors.
  • Flexible to work with client driven schedules, including interacting and supporting customers outside of normal business hours
    • Experience managing, deploying and supporting PC and custom software applications in the automotive dealer market highly desirable
  • Air travel to assist in national account support as required
  • Qualify a customer’s ability to deploy and set utilization objectives for the products.
  • Will create and maintain user guides.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.