Account Manager - (Tacoma, Wa)

Overview:Responsibilities:

• Perform other duties as assigned
• Achieve key field performance criteria
• Develop floor plan opportunities and conquests
• Identify and resolve dealer issues presenting excessive risk to GM Financial, ie, portfolio issues, fraud, buy-back, dealer agreement violations, dealer personnel, etc
• Responsible for collection of monies owed to GM Financial
• Conform with all company policies and procedures
• Promote a culture of teamwork, excellence, and integrity
• Demonstrate the value proposition of GM Financial to assist the dealer to sell more new GM units and used vehicles
• Act as a liaison between the dealer and the credit center, funding, and other functional areas to resolve any issues by partnering with subject matter experts and management
• Effectively manage and market assigned dealer relationships to achieve all quality, pricing, and volume objectives
• Support and market all GM Financial products
• Maintain effective communication with dealers and appropriate internal partners
• Analyze dealer-specific data using reporting tools and take appropriate action
• Develop business plans to align with corporate goals

Qualifications:

• Working knowledge of Salesforce.com required
• Knowledge of dealership operations and indirect auto finance industry required

• Ability to meet with senior level managers
• Must be proficient in computer software such as Excel, Word and PowerPoint
• Excellent communication skills including verbal, written, and presentation
• Excellent time management skills
• Able to meet deadlines and establish objectives
• Must possess the ability to make consistent quality decisions
• Strong interpersonal and people skills
• Must be self-motivated and able to work independently

• Prior credit underwriting experience a plus
• Prior auto dealer experience a plus
• A proven track record of quality sales performance and client satisfaction

• High School Diploma or equivalent required
• Bachelor’s Degree or extensive relevant experience strongly preferred

• 18 months as a GM Financial Account Manager, or completion of the Strategic Account Management Program preferred
• 3-5 years of experience in the automotive industry, lending or sales in related field preferred

• Responding to dealer communications outside of normal business hours
• Overnight travel required

Salary: The base salary range for this role is: USD $59,700.00 to $110,500.00. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.