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Tier 2 Csr - Call Center
Company | Maximus |
Address | , Remote |
Employment type | FULL_TIME |
Salary | From $14.13 an hour |
Expires | 2023-12-08 |
Posted at | 8 months ago |
Summary: Job Summary:
Minimum Requirements:
Essential Duties and Responsibilities:
- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.
- Process workflow documents, which include, income, identity, and other eligibility verification documents.
- Respond effectively to all forms of inbound and outbound contacts.
- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
Minimum Requirements:
- High School diploma or equivalent with 1-3 years of experience.
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