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Helpdesk Tier 2 Jobs

Helpdesk Level 2 Jobs
By Eleven Recruiting At Los Angeles, CA, United States
Outstanding customer service skills and time management skills.
Knowledge and experience with Windows 10.
Knowledge and experience with Microsoft Office 365.
Knowledge and experience with Active Directory and group policies.
Knowledge and experience with iPhones.
Knowledge and experience with VDI.
Application Engineer Tier 2 Jobs
By ValGenesis At Tampa, FL, United States
Partner with CTS team to manage customer questions and escalate to management for more complex inquiries as needed
Design, build, and configure applications to meet business process and application requirements
2+ years’ experience in Web Application testing
Strong desire to focus on the customer; demonstrate strong customer service skills
Excellent communication skills (written and verbal)
Knowledge in testing API and Mobile application
Tier 2 Float Pool Jobs
By Bon Secours At , Norfolk, 23505
Benefits offerings vary according to employment status
2 year of experience as an Registered Nurse in acute care (required)
Accountability for completion of required education and competencies
Strong decision making and problem-solving skills
Strong communication skills both verbal and written
Tier 1: Float expectation within a single site based on competency
National Manager, Tier 2 Customer Care
By Kia America, Inc. At , Irvine, 92606 $125,884 - $176,325 a year
Cross-functional collaboration and team oriented project management skills
Planning, training, motivation, implementation and management skills
Minimum of 10 years of automotive industry experience with steady and progressive responsibilities.
Minimum of 5 years management responsibility.
Knowledge & administration of the various state lemon laws and reacquired vehicle disclosure requirements.
Bachelors Degree or equivalent experience required, Masters Degree preferred
Hybrid-Remote Tier 1 Helpdesk Associate
By Summit Human Capital At United States
· Experience responding to Tier 1 tickets and supporting end users remotely
· 2-3 Years of proven Desktop Support or Help Desk experience
· Extensive windows 10 support, hardware, and software troubleshooting experience
· 2+ years of Customer Service experience
· Any relative certifications or degree including CompTIA A+, Network+, MCSA
· Experience with Active Directory/O365/Intune administration, and/or Jira
Armed Guard Tier 2 Jobs
By Denver Metro Protective Services At , Colorado Springs, 80915 $21 - $22 an hour
Required to stay current with all training and certifications
Must be able to observe behaviors, record and report details thoroughly and accurately according to the requirements of the job
Benefits for working with us:
High School Diploma or equivalent
Be available for Full-Time positions only
If applying for an armed position, you MUST possess your own firearms! We do not issue firearms!
Tier 2 Csr - Call Center
By Maximus At , Remote From $14.13 an hour
Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
High School diploma or equivalent with 1-3 years of experience.
Respond effectively to all forms of inbound and outbound contacts.
Process workflow documents, which include, income, identity, and other eligibility verification documents.
Tier 2 Network Operations Service Specialist, Data Center
By Bank of America At , Plano, Tx
Strong verbal and written communication skills and ability to work with all levels of management
Understand configuration management with tools such as Forward Networks and HPNA
Cloud or SDN knowledge and experience
Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation
5+ years experience with Network technologies:
Experience with troubleshooting complex networking problems
Ndt Technician - Tier 2
By Danos At , Gray, 70359, La
Perform other job-related tasks as assigned by management.
NDT Level II Certification MT, PT, VT, UT Thickness
Excellent verbal and written communication and leadership skills.
Set up and calibrate nondestructive testing equipment.
Conduct tests to ensure quality or detect discontinuities (defects) using Magnetic Particle, Liquid Penetrant, Visual inspection, and UT Thickness.
Establish techniques for proper examination of objects under inspection, ensuring strict adherence to safety regulations.
Social Media/Tier 2 Customer Care Team Member
By Harte Hanks At , Austin, Tx
Maintain a comprehensive knowledge base of product offerings, events, and industry news to provide accurate and up-to-date information to customers.
Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement just to name a few
Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up
Provide timely and accurate responses to customer inquiries, troubleshooting technical issues, and offering appropriate solutions in a professional and empathetic manner.
Liaise with our Digital Operations Center to coordinate efficient and effective technical support efforts, ensuring a seamless customer experience.
Previous experience in a customer support role, preferably in a technical or digital environment
Tier 2 Customer Service Representative
By Level Home Inc. At United States
Technical knowledge and experience working with computers.
Remote Servicing: Assist external customers by replacing their existing hardware remotely in a seamless manner.
Experience working with customers directly.
You are genuinely passionate about delivering a high-quality customer experience.
Internalizing and improving upon constructive feedback from your peers and manager ( Growth Mindset )
General understanding of the IoT industry and smart devices.
Tier 2 Helpdesk Analyst Jobs
By Sira Consulting, an Inc 5000 company At Washington DC-Baltimore Area, United States
Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems
Experience in working with a ticketing system, such as Service Manager, ServiceNow, Remedy. Etc.
Experience with trouble ticketing system—currently using Service Manager
Respond to and resolve inbound computer-related end user support tickets in a timely manner using Service Manager.
Must have min. of 8 years’ experience with Windows 10 and in Active Directory Environment.
Advanced level experience in MAC/PC hybrid environments including mobile devices.
Helpdesk Level 2 - It
By Simnet Inc. At North Ontario, CA, United States
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Certification required within 6 months of employment.
Must be ready and willing to commit to continuous education, certification, and self-improvement.
Be a documentation wizard! Leaving detailed notes on requirements and solutions.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
Contribute to technician knowledgebase and provide training as needed. Seriously, share that knowledge!
Soc Analyst Tier 1/2 Jobs
By Softworld, a Kelly Company At Reston, VA, United States

Job Number: 240479 SOC Analyst Tier 1/2 Job Description We are looking for Security Operations Analyst - Digital. I.e. Digital Forensics, Packet Capture, Malware, Incident Response. We ...

Program Manager - Tier 2 Operations
By Crisis Center of Tampa Bay At Tampa, FL, United States
Three years of operational experience will be considered as a substitute for educational requirements
Bachelor’s degree in human services field or business management or information systems technology
Knowledge of state/national accreditation and certification standards of AIRS, AAS, CONTACT USA, DCF-SAMH & FCASV
Knowledge of crisis intervention and active listening skills
Ability to type at 30 computer WPM and knowledge and ability to learn computer systems required
Proven leadership skills with a history of direct supervision of staff
Helpdesk - Level 2 Support - 100% Remote Work
By TWO95 International, Inc At United States
Location: 100% Remote work / PST
· Business systems analytical experience, including the ability to flow chart processes
· Knowledge and understanding of relational databases.
· Ability to impart technical knowledge to non-technical end users.
· Experience with Standard Query Language (SQL).
Job Title: Helpdesk – Level 2 Support
Tier 2 Helpdesk Technician Jobs
By Scantron At Omaha, NE, United States
Remote Troubleshooting / Help Desk Experience
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.
Exceptional communication skills with customers and coworkers
Light Server experience would be a plus
BUILD your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.
Tier 1 Helpdesk Support Resource
By INFOLOB Global, Inc. At Harrisburg, PA, United States
EDUCATION AND EXPERIENCE Minimum Qualifications:
Strong excellent written and verbal communication skills.
Position: Tier 1 Helpdesk Support Resource
Duration: 6 Months Contract to Hire
Troubleshoot issues, by asking clarifying questions to discover underlying causes of concern. Escalate issues as appropriate.
Maintain call ownership and provide regular and continuing communication with customer(s) until resolutions are reached.
Soc Analyst Tier 2 Jobs
By Leidos At United States
Must have experience in incident management and responding to network anomalies.
Incident Management: Review network traffic escalated by Tier 1 analysts and respond to or escalate to Tier 3.
Collaboration: Continuously share knowledge and contribute to improvement of SOC tools and processes.
Vulnerabilities: Assist in the remediation of vulnerabilities and threats to the network.
2-4 years of experience in cybersecurity or a Masters degree with less than 2 years experience
Value candidates who have threat hunting experience.
100% Remote Helpdesk Analyst (Call Center Tier 1)
By Eliassen Group At Washington DC-Baltimore Area, United States
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Previous IT Helpdesk Call Center Experience
May install software or perform hardware testing remotely
Assisting with the creation and curation of End User Knowledge Articles
Associate's degree in computer related field or equivalent training and/or experience required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills