Call Center Representive (Telecom)

It's more than a career, it's a calling.

WI-Dean Health Plan 802 Deming

Worker Type:

Regular

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Performs other duties as assigned.
• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• May perform clerical or administrative duties.
• Track inquires, questions and answers and provide resolution.

EDUCATION

• High school diploma or equivalent

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Rare climbing.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Frequent keyboard use/data entry.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

Work Shift:

Evening Shift (United States of America)

Employee

Department:

5940840164 CO Dane Answering Services

Scheduled Weekly Hours:

24

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.