Communications Coord 1 (Call Center) - Night Shift 8Pm – 8Am

We Are LifeLink…

Our Vision is to maximize the gift of life while giving hope to donor families and transplant

patients. Our Mission is to honor donors and save lives through organ and tissue donation.

Our Values are: Compassion. Excellence. Legacy. People. Quality.

Why choose LifeLink? We offer the following:

• Company paid Medical, Dental, Disability & Life Insurance
• Generous company paid Pension Plan for your Retirement
• Amazing culture since 1982
  
  • Company paid Medical, Dental, Disability & Life Insurance
  • Generous company paid Pension Plan for your Retirement
  • Paid Vacation, Sick Days & Holidays
  • Encouraging career track
  • Fitness Membership Reimbursement
  …much more!
• Encouraging career track
• Fitness Membership Reimbursement
• Paid Vacation, Sick Days & Holidays

Join our team of dedicated professionals who are committed to saving lives.

Testimonials: https://youtu.be/7sMqSqiAJxk

Summary:

This position is responsible for all incoming calls to LifeLink Foundation, including the screening and routing of all donor referral calls for the LifeLink of Florida, LifeLink of Georgia, and LifeLink of Puerto Rico service areas.

Night Shift 8pm – 8am, Rotating 12-hour shifts.

Responsibilities:

• Provides data entry of missed referrals for the OPOs.
• Communicates any hospital development concerns or feedback to the appropriate divisional department.
• Receives tissue culture information (flight information, arrival times, tissues being sent, and processing information) from LLGA, LLPR, and TransLife for LifeLink Tissue Bank. Notifies appropriate LLTB Culture Case Coordinator.
• Communicates with Lions Eye Institute for Transplant and Research, and the Georgia Eye Bank on 30-minute intervals for referral confirmation.
• Obtains information for death notification referrals/messages and delivers the information to the appropriate staff member according to call schedules.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Performs initial evaluation of all referral calls to determine if the patient is suitable for potential organ, tissue, and/or eye donation.
• Routes donor referral calls to appropriate coordinators for LifeLink OPOs, LifeLink Tissue Bank and external tissue banks and the eye banks.
• Participates in a departmental quality assurance schedule.
• Monitors referral assignments, cases notes and messages to ensure timely delivery of information to coordinators, tissue banks and eye banks.
• Communicates and passes on temporary information to fellow Communications Coordinators.
• Completes and maintains Daily Call Schedule forms.
• Proficient use of iTransplant - Maintains potential donor referral information via data entry by following established iTransplant procedures and CSD Referral Protocol.
• Maintains and provides weekly gate access codes to LLGA staff.
• Provides phone coverage for other departments during meetings, seminars, and out-of-office closures.
• Researches donor registries, and provides documentation to organ recovery coordinators.
• Receives and maintains call logs for all building and equipment alarm calls for the Foundation (all locations). Follows established protocols regarding appropriate notifications.
• Monitors Puerto Rico death notification referrals.
• Provides data entry of medical examiner referrals for LifeLink of Puerto Rico.
• Processes organ offers from other organ procurement organizations, utilizing iTransplant.
• Answers incoming Communications Services’ phone lines.

Requirements:

• Ability to work independently within prescribed guidelines while exercising good judgment in seeking appropriate guidance as required.
• Ability to speak and enunciate clearly with a pleasant phone voice and a positive attitude.
• Ability to promote and embrace a teamwork environment.
• Ability to multitask.
• Requires a high school diploma or equivalent.
• Ability to maintain confidentiality - conversation discretion required.
• Must have specific knowledge of the organization and roles of key contacts in order to route calls and follow-up messages.
• Ability to handle numerous incoming calls.
• Must be flexible with schedule – including evenings, nights, weekends, and holidays.
• Must possess working knowledge of computer, mouse, and windows application.

LifeLink is a proud Equal Opportunity Employer (EOE).