Call Center Advisor - Tier 1

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With more than ten years as a leader in the veterinary services industry, Vetsource® provides innovative pharmacy, technology, and business services to the pet health industry and strives to be the most trusted advocate in a rapidly evolving world. With Mars Petcare, one of the world’s largest pet care providers, as its lead investor, Vetsource operates with an experienced and passionate management team to help drive the industry forward. Vetsource's solutions include prescription management, data and insights, and client engagement.

Love pets? Want to make an impact while being a part of a growing organization? Join the Vetsource Call Center Team! In five years, Vetsource has grown by more than 50% and we’re not done yet! Join our team of bright and energetic people who want to help develop and deliver innovative pharmacy, technology, and business services to the pet health industry.

We welcome all applicants who qualify. While skills and experience matter, we love a good fit too!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. If you think you might be a good fit for a role but don't necessarily meet every single point on the job description, please still reach out. We'd love to learn more about you!

Call Center Advisor - Tier 1

Do you have a passion for customer service? Do you love pets and love talking on the phone with other pet people?

If this sounds like you, we’d love to hear from you! Vetsource is growing rapidly and is looking for a full-time Call Center Advisor to work from home answering pet owner calls and fielding questions regarding our home delivery pet nutrition and medication products. You’ll help pet owners to navigate their veterinarian's Vetsource-powered shopping site, as well as update their payment information and track shipped packages for them.

You’ll also be trained on how to triage and escalate calls regarding clinical or pharmaceutical issues and send them to the pharmacist team. The pace is fast and your days will fly by! Our team is dedicated, hard-working and fun!

Responsibilities:

Experience and Qualifications:

Physical Demands:

ORGANIZATIONAL RESPONSIBILITY STATEMENT

Vetsource employees are expected to support and model Vetsource’s Core Value Principles: Do the right thing every time; Treat others the way they want to be treated; Embrace Change; Be innovative; Get it done, and Enjoy the work! Employees will be held accountable for knowledge and the practical application of these principles.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We celebrate the differences that make us each unique just as much as we are driven by the things we have in common, and we work to create a supportive, inclusive, and welcoming environment in which all people can thrive.

Vetsource Total Rewards:

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Vetsource is an equal opportunity employer that values diversity, equity, and an inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status