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Remote Call Center Trainer

Company

Qualfon
Address , Remote
Employment type
Salary
Expires 2023-07-24
Posted at 10 months ago
Job Description

Remote Call Center Trainer


Posted On: May 25, 2023

Location: Any Location, US - Remote, US

Company: Qualfon

Job Summary
This remote position will be located in the company's headquarters of Highland Park, MI, or remotely in the U.S. in the following states: AL, FL, GA, ID, KS, KY, LA, MI, MS, MO, MT, NM, NJ, NC, OK, PA, SC, TN, TX, UT, WV.

Main Objectives and Duties:
1. Training delivery / facilitation
  • Ensures training rules and regulations are strictly followed.
  • Answers all questions in a timely manner.
  • Provides coaching on specific areas of the trainee.
  • Delivers training program to New Hires prior endorsement to Nesting.


2. Setting of Training Expectations
  • Provides overview of the training flow and encourages total participation and interaction.


3. Participation in Training Design
  • Suggests new ideas to improve training programs and delivery.
4. Training needs assessment
  • Participates during program evaluation.
  • Learning and overall performance.
  • Monitors agent performance as a collaborative effort with the assigned mentor.
  • Identifies problem or need of the trainees and the training program and seeks solutions to improve
5. Reports
  • Keeps training documents (quizzes, exam links and manuals) for internal and external audits
  • Compiles training reports.
6. Meetings and Conferences
  • Attends calibrations, meetings and conference calls over the phone.
7. Information Dissemination and Escalation
Area of expertise (Skills)
  • Acts as Subject Matter Experts on a specific area of support.
  • Bachelor's degree (BA or BS) from an accredited four-year college or university and three to five years of related experience. An equivalent combination of experience and education may be considered.
Other Skills and Experiences (Min)
Education