Branch Manager/Banking Center Officer

Join the Bank that shares success with others! As a locally managed mutual bank, South Shore Bank is driven by the needs of communities rather than the demands of investors. You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger. We also provide a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Dependent Care, Child Care Subsidy, Retirement, Life Insurance and many other benefits.

Oversees Banking Center(s) through and with the assistance of either Banking Center Officers, Personal Banking Managers, or Senior Personal Banking Advisors. Responsible for all aspects of sales and service activities, team member development, physical security and adherence to all operational, compliance and regulatory guidelines of assigned retail location. Maintain community involvement to promote goodwill and generate new business for the bank.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads a daily branch group huddle with all staff on site
• Motivate staff to achieve sales goals for branches through daily, weekly, and monthly activities.
• Conducts monthly coaching and feedback of their team members and documents coaching and visits.
• Responsible for developing, motivating, and counseling employees.
• Works closely with the Marketing team for opportunities for exposure within the Banks footprint
• Responsible and available for after hour alarm conditions & contact list
• Conduct weekly security/safety/transactional/updates of Branch.
• Works with the most senior level supervisors at their offices to determine action plans for training needs.
• Builds partnerships with internal and external business partners including, Wealth Management, Commercial Lending and Cash Management, and Merchant Services to build and expand client relationships.
• Contributes to the career development of their staff and communicates career path goals accordingly
• Responsible for all aspects of team member management including but not limited to interviewing candidates, hiring recommendations, completing annual appraisals, performance management by partnering with Human Resources and the Director of Retail.
• Perform annual employee performance appraisals and works with Director of Retail Banking, Banking Center Officers or Personal Banking Manager to complete these appraisals accurately and fairly
• Communicate operational updates and Bank updates to their staff on a regular basis
• Enforce the adherence of rules and regulations of their staff.
• Ensures that branch building, maintenance, equipment, and supplies is adequate and in proper working condition
• Coach/mentor/motivate employees on an ongoing basis while reviewing client observations and other similar interactions
• Responsible for deposit, portfolio, and household base growth in accordance with sales and relationship goals established for specific branch(es).
• Actively participate in weekly Retail Officer meetings
• Actively participate in Team meetings to increase Bank profitability
• Assists in conducting regular combined meetings of their team(s) to review operational issues, communicate new information, and provide motivational training. Meetings will also include sales activities and results, as well as shared best practices
• Proactively works with Bank branch vendors to ensure ATM/Face2Face machines are in constant working order
• Ensure sales goals are met/exceeded for own branch(es) and for their team members.
• Maintain consistent and up-to-date information on banking issues and policies, improving them as necessary, inclusive of training subordinates.
• Involvement in, as a board member, of community and civic organizations as well as regular participation in local and bank sponsored charity events to promote the goodwill and generate new business for the bank
• Complete monthly budget response reports as needed
• Produce Residential Lending loans, Small Business Loans, or Investment sales as a dedicated individual producer.
• Makes recommendation to Senior Management concerning termination of Branch Staff employees
• Oversees completion of Branch monthly audit reports for their respective offices.
• Remain aware of the Bank's goals and objectives and makes appropriate recommendations from their observations
• Reports down time of machines as needed and participates in tasks to improve uptime of machines consistently
• Actively promotes use of digital channels for new and existing customers by demonstrating use of the F2F, ATM, online banking and mobile deposit alternatives.
• Work with Sales and Service Officer to improve branch sales environment and development of all team members
• Enrolls in and supports continuing education and industry classes for themselves and subordinates
• Assist client needs with new accounts, problems or clarification of bank materials including deposit and lending services
• Actively develops Community connections including Centers of Influence, Referral Sources, Community Influencers, etc..
• Proactively develops relationships with consumer and business clients within their branch footprint
• Proactively seeks opportunities to ensure the growth of the branch and the Bank, including, but not limited to Mortgage origination and small business development tasks
• Works with Director of Retail Banking and/or Sales and Service Officer to improve the Banks market share
• Work with Retail Operations Coordinator to minimize errors and improve workflow efficiencies
• Review and update weekly branch attendance records
• Able to execute independent critical business decisions while measuring risk
• Oversees the review of daily logs and procedures for accuracy and consistency

SECONDARY DUTIES

Additional opportunities within the Bank network such as residential and small business loan origination. Volunteer opportunities within the community should be a constant driver to increase exposure.

SUPERVISORY RESPONSIBILITIES

Banking Center Officers, Senior Personal Banking Managers, Personal Banking Managers, Sr. Personal Banking Advisors, Personal Banking Advisors and Tellers. Will supervise approximately 3-8 direct reports.

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

A minimum of an Associate’s Degree and 3 to 5 years of related experience or training in a Bank or Branch setting; Bachelor’s degree is preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use sufficient hand, arm and finger dexterity or feel objects, tools, or controls. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate.

KEY POINTS

It has been and will continue to be the policy of South Shore Bank to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.

At South Shore Bank, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. We believe in Shared success and We before Me. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.