Bilingual Health Educator - Call Center

Bilingual Health Educator Posting

At Snow Companies, we believe that our work helps people living with chronic conditions by empowering them to find and share their own stories. And we enable them to have meaningful dialogues with the people who make and market breakthrough treatments for their conditions. We can’t do that alone, though.

Our company is growing fast, and we’re looking for creative, compassionate, and self-motivated people to build it with us.

Whether you’re a seasoned professional or just starting a career in marketing, we want to hear from you.

If you’re ready for a career that can make a difference in the lives of patients and the people who love them, we can’t wait to hear from you!

JOB SUMMARY:

The Health Educator is responsible for answering incoming calls on the educational support line, which is open 24x7 (in some cases) and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow’s business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, the Health Educator must be able to perform each essential duty within the established guidelines. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to, those listed.

Patient Screening/Inbound Calls:

The ability to successfully listen to callers on the educational support line, closely follow written scripts, and accurately document outcomes in Salesforce is vital. Team members are required to have a good understanding of patient privacy laws (HIPAA) as well as disease knowledge and sensitivity. Professionalism is of utmost importance at all times. Compassion, empathy, time management, and organization are extremely important to successfully fulfill this role. Health Educators are also responsible for cross-functional collaboration to keep other departments informed of call totals and issues that arise. A strong teamwork mentality is needed for this position. Participation in ongoing training and monitoring is mandatory.

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to, medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Spanish speaking is required.

Job Requirements

Candidates for all positions at Snow Companies should:

· Have a bachelor’s degree in relevant fields (but we would also consider candidates with an associate’s degree and relevant work experience).

· Be self-motivated and curious. Empathy and compassion are essential.

· Be flexible and demonstrate an ability to learn quickly and work collaboratively with a variety of colleagues from other departments.

· Have strong communication skills and demonstrate that they can communicate professionally with clients, vendors, and people living with chronic conditions.

· Be willing to travel and work past normal business hours if the workload demands it (although day-to-day work primarily takes place during normal business hours).

· Have excellent computer skills, preferably in a Microsoft Windows environment; Salesforce experience is a plus.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Professional development assistance
• Referral program
• Dental insurance
• Life insurance
• Parental leave
• Tuition reimbursement
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Employee discount
• Employee assistance program
• 401(k)
• Vision insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: Remote