Call Center Nurse Rn - Compact States - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Optum Health Care Decision Support is 24/7 inbound call center. We have full-time positions, 8 hour and 10 hour shifts available, and schedules will vary to cover 9am - 12am. All schedules include a minimum of 1 weekend day per week. Holidays are required on a rotating basis.

Training is mandatory and regardless of assigned schedule, will take place Monday - Friday for 6 weeks from 8:00 am - 4:30 pm CST.

FULL - TIME – 40 hrs/week

Schedules-10x4 :

2p - 12:30a CST Monday, Tuesday, Wednesday, and Saturday

3p - 1:30a CST Tuesday, Wednesday, Friday and Saturday

3:30p -2a CST Tuesday, Wednesday, Friday and Saturday

4p - 2:30a CST Wednesday - Saturday

Schedules - 8x5 :

12:30p - 9p CST Tuesday - Saturday

2p - 10:30p CST Tuesday - Saturday

2:30p - 11p CST Monday - Thursday, Saturday

4p - 12:30a CST Tuesday - Saturday

4:30p - 1a CST Monday - Thursday, Saturday

5p - 1:30a CST Monday, Wednesday - Saturday

Primary Responsibilities:

• Manages utilization through education
• Coordinates services and referrals to health programs
• We are an inbound call center open 24/7 including holidays
• Special projects, initiatives, and other job duties as assigned
• Assesses and triages immediate health concerns
• Identifies problems or gaps in care offering opportunity for intervention
• Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
• Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
• Prepares individuals for physician visits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Ability to obtain additional state licensure as needed
• Compact licensure
• 3+ years of experience as a Registered Nurse (any clinical setting)
• Proficient level of experience with Microsoft Office applications, and solid technical aptitude
• Ability to work rotating holidays as needed and a minimum of 1 weekend day per week
• Live within commutable distance to UHG offices
• Ability to work Monday-Friday during daytime hours of 8:00 am - 4:30 pm CST for the first 6 weeks for training
• Have a designated work space and access to install secure high speed internet via cable/DSL in home

Preferred Qualifications:

• Experience working with the geriatric population
• Solid verbal and written communication skills
• Experience in a telephonic role
• Customer service experience
• Experience with Medicare/Medicaid population
• Triage experience
• Case management experience
• Highly organized, self-directed worker with an ability to function in high volume environment
• Travel and Labor/Delivery/Pediatrics
• ICU, ER, Med/Surg, Home Health or Long-Term Care experience

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $27.07 to $53.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.