Technical Analyst Jobs

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do

• Optimize running of production or test systems by enhancing JCL and system products
• Installs turnover components or projects into production or test environment, using approved standards and methodologies
• Implement customer requests for service
• Implement components of product turnover and releases into batch cycles
• Perform maintenance on JCL and software libraries
• Perform problem resolution and recovery
• Provide backup and recovery for cycle, online problems, and business resumption.
• Run and monitor batch processing cycles
• Provide support 24/7 on-call rotation, when assigned on-call responsibilities
• You will report to the Senior Manager of Software Development to contribute towards monitors and meeting service level agreements.

You should have

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we're the perfect fit.

• Ability to take initiative, prioritize work assignments and to priority changes.
• Associate’s degree (A.A.) in Computer Science, related field, or equivalent experience
• Elementary skills in the use of JCL, CA-7 scheduling tool, ROSCOE, TSO, VSAM, and utilities
• 1 year experience with PC related software
• Proficiency in English in a business environment
• Understanding of environment concatenation strategies
• Understanding of CSG batch cycle processing and online environments.
• Ability to acquire problem recognition and resolution skills
• Ability to work with diverse departments and staff with varying levels of technical knowledge
• Elementary knowledge of batch cycle support, abend recovery, escalation procedures and job restarts

Who will love this job

• A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
• A strategist – you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions
• A collaborator – you love to work on projects that have functional workflows
• A trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
• A game changer – you dream big and push the limits of what's possible to improve for yourself and others

Perks & Benefits

• Work from Home, in-office, or hybrid
• And so much more!
• View more benefits
• Immediately vested 5.5% 401(k) match
• Paid Vacation, 2 days of Volunteer Time Off per Year, and Holiday Time Off

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, our technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. Learn more

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$24.22-$38.76

This role is eligible for a bonus opportunity.

Location(s):

United States Remote