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Quality Analyst (Aspire) Jobs
Company | Aspire Software |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-06 |
Posted at | 10 months ago |
We’re Aspire, a ServiceTitan Company
- Manage queue of issues reported by clients through AspireCare (client support).
- Act as subject matter expert on Aspire functionality for other company stakeholders as necessary.
- Engage with engineering, product, and AspireCare team members to provide additional clarity where needed to isolate root cause.
- Research,reproduce, and document defects
- Actively monitor incoming issues and assist in prioritization
- Act as subject matter expert to to help communicate proper system usage so that bug fixes do not introduce unintended side effects
- Create detailed issues in Jira that clearly communicates the problem so a developer can reproduce it.
- Utilize tools such as SQL, App Insights and FullStory to fully understand reported defects or to identify software defects.
- 1 year Experience with Jira.
- At least 2 years experience in the software development lifecycle
- Bachelor’s Degree in Computer Science, Information Technology or Engineering.
- Good communication skills and the ability to translate technical requirements into an actionable set of steps.
- Creative thinker
- Strong organizational skills
- Attention to detail
- Ability to think abstractly beyond norms
- Ability to focus on deadlines and deliverables to find the defects quickly
- Technical problem solving experience
- Working knowledge of SQL queries to view underlying data a plus
- Clear communicator (written and verbal) to ensure ability to write test plans and test cases and to communicate bugs to developers and other stakeholders
- General understanding of business processes supported by software to be tested including sales, landscape estimating, purchasing, invoicing.
- General understanding of the landscape and lawn services business is a plus.
- Agile / Scrum
- Azure AppServices and Azure SQL
- C#, .Net Core 3.1/.Net 5
- JavaScript, Angular 10
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
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