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Company | DoorDash |
Address | Miami, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-06-15 |
Posted at | 1 year ago |
About The Team
- Develop project timelines and manage reviews, approvals, stakeholder meetings, and creative presentations.
- Take ownership of the customer experience, proactively identifying opportunities to improve customer satisfaction and engagement throughout the program lifecycle.
- Partner with department leaders, HR Business Partners and members of the talent and rewards cycle cross-functional team on cycle related matters to help refine programs and processes.
- Continuously evaluate program performance, identifying areas for improvement in resource allocation, process efficiency, and customer and employee satisfaction, and drive necessary changes to ensure program success.
- Work with stakeholders at all levels to scope out, design, and develop a comprehensive program roadmap, collaborating with cross-functional teams to ensure alignment with business priorities, customer needs, and market trends.
- Develop employee personas and maintain a deep understanding of employee needs and preferences, using this knowledge to inform program design and optimize employee engagement across unique audiences, such as engineering, technical and hourly workforces.
- Develop and maintain a resource allocation model that accurately reflects program needs, enabling effective capacity planning, budgeting, and resource allocation to support successful program delivery.
- You are unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, face paced environments. You can clearly translate vision into executable strategy and have a keen ability to deliver against a plan with a bias for action and clear milestones.
- You are customer-centric and service-oriented. You listen to the voice of the customer and put the needs of the customer first to provide a seamless experience from start to finish.
- You are passionate about fairness and equity. You are committed to diversity, equity and inclusion, and strongly believe that when we design a program, we need to do so with a diversity of experiences in mind.
- You are equally comfortable operating at 10,000 feet and 1 foot. You do not hesitate to get in the weeds and operate at the lowest level of detail, but you are just as comfortable thinking long-term and inspiring a team. No job is beneath you.
- You have 5+ years of experience in program or project management. You’ve managed cross-functional project teams and have deep experience in developing project plans that have cross functional dependencies and executing against those project plans with positive outcomes. Bonus for experience working with technical teams to build and implement customer-facing tools.
- You excel at stakeholder management. You have experience managing relationships with a diverse group of stakeholders in various levels and functions
- You solve problems from first principles. You are excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
- You have outstanding communication skills. You are a clear and concise communicator who targets multiple audiences effectively through your strong written and verbal communication and presentations skills.
- You strive for operational excellence. You are highly organized and care about the details. You have the ability to track and manage complex processes, and a desire to manage multiple programs.
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