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Manager, Loyalty Operations Jobs

Company

Holiday Stationstores
Address Charlotte, NC, United States
Employment type FULL_TIME
Salary
Category Retail
Expires 2023-08-05
Posted at 10 months ago
Job Description
We’re looking for a talented individual with an operational and detail-oriented mindset to join our loyalty team in Charlotte, North Carolina. As we continue to grow our business, we are looking to dramatically expand our team as well as our loyalty offerings and personalization capabilities. You’ll be at the center of this transformation, working together with our team to help improve our loyalty experience to drive growth across the business.


We Want To Talk To You If


We are looking for someone with strong knowledge of the convenience retailing industry, as well as those who are process-oriented, analytical, and are able to roll their sleeves up to get things done.
  • You are passionate about the customer and your colleagues. You love working across departments as one team with a common goal of delivering the best experience possible for the customer to drive results.
  • You are a “doer” and thrive in making things happen in a fast-paced, dynamic work environment. You are detail-oriented and derive excitement from planning and executing programs flawlessly and seeing the program come to life for customers and associates.
Our Ideal Candidate Would Be
Operations & Process guru – you have experience in an operational role, whether it be in marketing, stores, or elsewhere. You know the different cogs that make a business run and how to create new processes, or evolve existing ones, to implement company-wide initiatives.
Person of Action – you are the quintessential go-getter. You know how to navigate the organization to get things done. Learning new tools, creating a new standard, and executing a plan to perfection gets you excited about your job each and every day.
Proven Collaborator – able to get things done without formal authority. You can work across internal and external partners, geographies, and levels across the organization to build best-in-class programs at a large-scale company.
The role requires a high level of operational and analytical skill as well as a talent for working in a close-knit environment. You’ll need to be able to build a compelling case for making things happen – blending art and science to influence and direct others. This role will require interfacing and working with every BU and function across North America, making this position a great opportunity to learn many aspects of the business while putting your skills to work.
Circle K has a collaborative, entrepreneurial culture, and our business reflects this spirit. We are looking for someone who wants to put his or her own fingerprints on the organization and help contribute to the growth and direction of loyalty at Circle K in a meaningful and personal way.
Essential Functions
  • Lead the development of employee training and partner with Human Resources on employee communications
  • Lead the continuous effort to simplify, improve, and optimize loyalty work processes across the organization and automate workflows whenever possible
  • Partner with Loss Prevention to investigate and remedy fraudulent activities related to loyalty
  • Partner with Operations and Customer Service teams to develop and implement associate training; communicate workplans to drive awareness and associate readiness for loyalty initiatives
  • Lead the coordination of in-store loyalty activations and programs across the country in close partnership with the Operations team
  • Measure and report out on results to optimize campaign execution
  • Maintain team workplan and project calendar that ensures flawless planning, communication, and execution of all new and/or existing loyalty initiatives across the organization
  • Own the go-to-market activities to drive consistent execution of program branding, campaigns, and promotions across channels
  • Implement loyalty program design and strategy across the U.S. business units
Key Requirements
  • Time-management skills with the ability to thrive in a fast-paced environment and to manage multiple, competing priorities.
  • Retail knowledge is a must; strong understanding of the convenience store industry is preferred
  • Ability to lead cross-functional stakeholders on new processes and ways of working to improve efficiencies
  • Ability to execute in the short-term while simultaneously thinking long-term
  • Problem-solver with excellent written and verbal communication skills and attention to detail
  • Fast-learner, eager to dive in and bring relevant experience to a new role
  • Ability to break through the complexity to quickly implement simple solutions that drive results
  • Proven track record in planning and implementing enterprise-wide programs at scale
  • Knowledge of marketing and store systems required to implement promotions and campaigns
  • Highly collaborative and results-driven
  • Experience in an operational-type role (Marketing, Stores, Project Management, etc.)
Qualifications
  • 5-7 years of relevant experience; 2-3 years of supervisory experience
  • Proficient with MS Outlook, Excel, PowerPoint, and Word
  • Project Management competencies is a plus
  • Strong communication skills in English, both verbally and written
  • Bachelor’s degree, combinations of job-related experience and education that meet the minimum requirement may be substituted
  • Can be based out of any North American Business Unit office
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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