Strategy & Operations Manager, Training

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

What You'll Do

• Solution Design: Collaborate with internal teams to design customer onboarding/implementation systems, processes, and solutions that align with customer needs. Ensure that the proposed solutions are feasible and align with the company's capabilities.
• Project Management: Lead end-to-end implementation projects for new and existing customers, defining project scope, timelines, and deliverables. Identify and evaluate data to measure outcomes against expectations. Coordinate logistics, resources, and scheduling to ensure smooth program delivery.
• Stakeholder Engagement: Collaborate with subject matter experts and cross-functional teams (Sales, Account Management, Marketing, Product) to ensure alignment on the overall customer experience
• Continuous Improvement: Stay updated on industry trends and best practices. Identify opportunities for process improvements, innovative learning solutions, and emerging technologies to enhance the overall training program effectiveness and efficiency.
• Systems Building: Identify operational bottlenecks and build scalable solutions that can grow with Dandy
• Team Leadership: Provide guidance, mentorship, and support to all team members.
• Strategic Data Analysis: Collect and analyze data from various sources to identify trends, patterns, and insights. Define key performance indicators (KPIs) and performance metrics to assess business performance. Monitor and report on progress towards goals, highlighting areas for improvement
• Customer Training Program Development: Collaborate with stakeholders to assess training needs, design curriculum, and develop training materials, including technology enhancements, presentations, self-serve, learning aids, and assessments.
• Self-Serve Administration: Manage the learning management system and collaborate with vendor, including course creation, enrollment management, reporting, and troubleshooting technical issues.

What We Need

• 1-2 years experience in management consulting or investment banking
• Excel expertise
• 4+ years professional experience
• Excellent data modeling & analysis skills

What We're Looking For

• Willingness to roll up your sleeves and fix problems in a hands-on manner when needed
• Innovative critical thinkers able to contribute materially to program improvements.
• Ability to work independently to drive OKRs and KPIs with some direction from leadership.
• Intellectual curiosity and research abilities
• Superb communicator; able to simplify complex problems and convey topics to a wide variety of audiences
• Experience using data to analyze performance and drive strategic decision making
• Self-motivated, self-directed, and eager to take ownership of tasks to ensure a solution
• Track record of success in building new operational processes and an ability to work through ambiguity

In addition, Dandy offers a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status or any other legally protected characteristics.