Operations Manager For An Online Training Company

Hello, Operations Leaders!

My name is Niall and I am the CEO at eTraining - we have been providing high-quality, interactive, content-rich online workplace safety training in a user-friendly manner for over 12 years. Our focus is to provide the important information that our customers are looking for while delivering a great experience.. The owners of e-Training, inc. have over 20 years of combined experience in the safety training industry, certifying hundreds of thousands of employees and working with hundreds of companies ensuring that all clients receive the highest caliber training for their respective fields at very competitive pricing.

We are looking to hire a motivated Head of Operations who is confident in managing multiple tasks and priorities, ensuring that projects are completed on time, within budget, and to a high standard of quality. They will be analytical and detail-oriented. They will be obsessed with metrics and understand the key drivers of those metrics.

They should be able to critically and strategically assess our company's strengths, weaknesses, opportunities, and threats and formulate effective plans to address these. Lastly, we need a leader who is a strong communicator with a resourceful and result-driven mindset.

This is a full-time remote position.

We are looking for a Head of Operations specifically with these requirements:

• Has experience with managing 3-20 team members with diverse personalities and skill sets
• Native English or close to a native speaker with an American accent .
• 5+ years of experience with project management or digital project management
• 3+ years of experience successfully working remotely full-time
• Experience with growing online companies from $1M to $5M+ in annual revenue
• 3+ years of experience with managing the day-to-day operations of an online/digital business
• Has a proven ability to manage projects of varying complexity
• 2+ plus years of e-learning experience

Nice to have:

• Experience with Klaviyo
• Experience with Upwork and freelance platforms
• Project management certification
• Zoho, Pipedrive, Salesforce, or similar CRM software.
• Experience with the book Traction and its methodologies

Your responsibilities will include (but are not limited to):

• Communicating with internal team and clients via video conference and email, regarding the timely delivery of projects and job success.
• Working in ClickUp to properly organize and manage various projects and daily tasks that need attention as well as ensuring the team's proper use of ClickUp.
• Managing website improvement projects, including working with agencies and contractors to implement design and conversion optimization improvements as well as new feature build-outs and back-end site cleanup.
• Directly overseeing the company’s day-to-day operations (service delivery), project management, and and employee productivity
• End-to-end project management
• Customer outreach and communication to analyze opportunities and new product or service offerings as well as B2B relationship management via CRM tools like Zoho, Pipedrive, or something similar.
• Handling the company’s accreditation application in our industry.
• Handling job costing, resource tracking and budgeting, scoping and quoting projects, managing production stats of projects, and the production team. Reporting on weekly and monthly KPIs.
• Developing, scaling, and implementing Standard Operating Procedures
• Communicating and managing content analysts, designers, translators, and subject matter experts to ensure that new course development projects are moving efficiently through the pipeline.
• Maintaining and building trusted relationships with key customers, clients, partners, and stakeholders.

Growth Opportunities/Perks:

• Paid training on any necessary skills gaps
• Be part of a company with a supportive environment and team with advancement and fast growth opportunities
• Working remotely
• Health insurance
• Bonus structure
• Vacation days, sick days, and major US holidays off

This Position Is Perfect For You If…

You’re an Organized Leader.

Built on integrity and honesty, you're someone the whole team looks up to as a great manager. You are organized enough to make sure that you’re on top of your own goals and responsibilities. You bring your whole personality to work and are willing to engage on a personal level. You put your whole heart into your work and uplift those around you.

You're an Analytical and Detailed-Oriented Problem Solver.

You have strong analytical skills and a detailed approach to problem-solving. You have sharp attention to detail and can spot inefficiencies in strategies and find creative solutions based on your analysis and observations.

You're an Excellent Communicator

You have excellent interpersonal, written, and verbal skills that allow you to explain complex topics in simple ways. You are able to clearly get your point across and get all stakeholders aligned on a common goal.

You’re Highly Independent

You have the ability to use many different tools at your disposal to accomplish a goal or task. The first response to a problem or issue should be “Let’s see how I can figure out the solution” and not “Let me ask somebody for help.” You are a take-charge person eager to have ownership over many tasks, you probably don’t like to be micromanaged but are comfortable independently working towards (and meeting) goals.

What we do:

Please check us out to get an understanding of the service you'll deliver:

www.etraintoday.com

Our hiring process is made up of four parts, so please be aware that you will need to dedicate time to a questionnaire, a video, and two 1-on-1 interviews.

Thank you for taking the time to consider this position. I look forward to hearing from you soon!

Niall