Senior Manager, Market Strategy & Operations

Pelago is the world’s leading virtual clinic for Substance Use Management. Our program provides guidance, support and treatment for members seeking to overcome their tobacco, alcohol and opioid use. From unhealthy habits to active substance use disorders, Pelago delivers a personalized solution based on individual health, habits, genetics, and goals, providing care for members wherever they might be on the substance use spectrum.

Pelago's suite of virtual services ranges from education, to cognitive behavioral therapy (CBT) to comprehensive medication-assisted treatment (MAT).

Pelago enables employers and health plans to deliver accessible, affordable, and effective treatment for substance misuse.

Overview Of The Role

Our Operations team plays a vital role in delivering high quality care to our growing member base. As a dynamic startup, this team builds processes and functions from the ground-up, applying innovation to deliver efficient, quality and timely outcomes. In this newly created role as Senior Manager, Market Strategy & Operations, you’ll lead the implementation of an in-person care strategy. This role is a unique opportunity to work cross-functionally with almost all departments to build this capability. In this role, you’ll bring your comfort with ambiguity blended with your passion to drive change and execute to successfully implement a sound strategy. You’ll transition from strategy to implementation to ownership and evolve this new function over time.

Responsibilities

• Own vendor and network relationships, monitoring and validating the partnership is effective for our operations and our members
• Develop clear and repeatable implementation plan for launching in person care models
• Project manage a cross-functional team across legal, ops, talent, finance, product and care team to incorporate in person care into Pelago’s digital solution
• Partner with the data team to use analytics to understand markets and optimal placement for in person care
• Detangle complex regulatory and operational/clinical requirements and apply them to our business model to build sound strategy for in person care
• Identify the right vendors to partner with and secure vendor contracts

Qualifications

• Supreme comfort with change and ability to drive progress through ambiguity
• 5+ years of analytical operational experience such as startups, or equivalent; preference for candidates with healthcare experience
• Great project manager - tight organizational skills, action oriented, strong communicator and leads projects with context and data
• Experience in a partnerships and/or business development role
• Collaborative, fast-learning and adaptable mindset; comfort with the start-up environment
• Experience in healthcare, care delivery, healthcare regulatory environment a plus
• Great process builder; able to build from scratch and also to see and drive improvements in an already existing process

Our teams at Pelago are made up of an incredible range of talented people from all walks of life. We believe that diversity of any description leads to innovation, idea sharing and collaboration.

Pelago is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. Diversity and Inclusion are paramount to the success of our mission and our culture is driven by our differences, each of which we embrace with open arms.