Operations Manager - Merchant Onboarding & Strategy

**This would be a 3 Months contract role and would involve a lot of traveling**

Job Summary:

• You will report to the Senior Manager, Product Ops, within our Platform Operations organization.
• You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
• This position is partially remote, work from home and partially travel-based as you will be regularly traveling to merchant sites around the country.
• Travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding.

Job Responsibilities:

• Look for ways to improve and want to shape the direction of the company
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Perform quality assurance testing to ensure full functionality of ordering site prior to launch
• Create merchant training materials to encourage staff understanding and adoption
• Be a product expert with a high level of proficiency in all associated integrations
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Implement programs across process, product, and people to move the numbers
• Train merchant staff on effectively using the clients platform

Job Qualifications:

• Able to complete tasks accurately, effectively and on time with superb attention to detail
• Experience working successfully cross functionally with other departments
• Experience working successfully cross functionally with individual contributors
• Excellent external and internal customer support skills
• Bachelor’s degree or equivalent work experience
• Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
• 4-5 years of work experience in account management, systems implementation, customer support, or hospitality