Sr. Director, Product Strategy & Operations

About Us
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
This position is located in San Francisco. LM is committed to employee choice and flexibility. Our offices will continue to be Centers of Energy, to be used for purposeful meetings and meaningful gatherings.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are .
We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
To learn more about life at LogicMonitor, check out our Careers Page .
What You'll Do
LogicMonitor is disrupting the hybrid cloud monitoring market by changing the way businesses use disparate sources of data. We are already a leader in this space – and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we have carved out excellent product-market fit in hybrid cloud monitoring. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.
As we enter this next phase of growth, we are in search of a Senior Director, Product Strategy & Operations to enable the product organization to be more effective in achieving the best customer and business outcomes. As a key cross-functional member of the product leadership team, you will have the opportunity to lead portfolio planning processes, tooling, and documentation to establish a single source of truth; GTM readiness of complex cross-team initiatives; data-enablement across the product portfolio to make better customer-oriented decisions; and portfolio visibility and engagement with key stakeholders. You will be in a position with high visibility to LogicMonitor leadership across the company; collaborating on strategic, cross-functional initiatives that support the development and execution of the product strategy, gaining insight into the strategic and operational issues which are forefront in the minds of stakeholders in each function.
Here's a Closer Look At This Key Role

• Build and measure an efficient cross-functional collaboration process and playbook
• Hold people accountable for adhering to the process by proactively managing and escalating the gaps
• Build on-going data analytics capabilities to accurately represent the health of the product through different planned and adhoc dimensions
• Document and distribute project and activity status on regular basis
• Oversee and ensure all status materials are compiled and completed in a timely fashion
• Build an efficient end-to-end product operation process and its playbook
• Own the operationalization and reporting of any new product capability - e.g. Pricing, New Features, etc.
• Manage the product documentation function
• Ensure superior operational delivery for product initiatives, with a focus on Planning, Launching and Reporting
• Provide data-driven input into Product Management, Engineering, Security, Evangelism, and Pricing functions
• Build and measure product operation scorecard with well defined metrics

In partnership with the extended R&D leadership team and ELT you will be responsible for:

• Product Insights & Analytics, Experimentation
• Product strategy & positioning: Market & competition backed GTM plan; competitive intel
• Partnership and influence with Product Marketing
• Product Pricing
• Product Operations and lifecycle framework (concept to code to customer; Roadmap SSOT, Metrics, Release cadences, Scrum)

What You'll Need

• Knows Product lifecycle and agile practices, tooling, and integration
• Solid analytical and problem solving skills; ability to think strategically.
• Previous experience in leading enterprise software, SaaS and/or Consumer products at scale
• Deep knowledge of the software development lifecycle from requirements gathering to post-implementation customer support and customer adoption.
• Incredible coach to other peer-level product leads
• Experience leading directly engineering, design teams and product marketing
• 15+ years professional experience in related field
• Consideration for privacy and security obligations
• Proficient in building software development processes and playbooks, ITOM domain knowledge
• A combination of large company and start up experience, with a platform mindset
• Fast learner who can quickly absorb the nuances of complex, technical product offerings.
• Extremely strong financial acumen, understanding of OKR/KPI drivers

Benefits
At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!
Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Harmony Bonus, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.
We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success. For more information on our benefits and culture, visit https://www.logicmonitor.com/careers
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