Sr. Analyst - In-Product Growth

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

You will be a hands-on analytics leader for DocuSign’s product experiences. You will measure, benchmark, and play a critical part in continuously optimizing key user journeys including, but not limited to product onboarding, in-product communication, feature walls, and upgrades from freemium and trial to paid worldwide. You will partner closely with fellow analysts, product managers, and business stakeholders to understand the end-to-end customer journey related to various experiences. You will then use this knowledge to analyze performance and identify and size opportunities for growth and improved customer experiences across channels and experiences.

You will excel as a trusted advisor, creative thinker, and exceptional problem-solver with a demonstrated ability to structure and navigate complex problems and processes. You can simultaneously think strategically and take a hands-on approach to deep dive into our data to deliver high level or detailed well-structured models and analysis depending on the business need. You will succeed by combining analytical insight, technical proficiency, business acumen, and the ability to collaborate and influence your key partners and cross-functional teams.

This position is an individual contributor role reporting to the Senior Manager of In-Product Growth & Commerce Analytics.

Responsibility

• Build, maintain, and monitor dashboards for digital experiences to spot trends, quickly understand performance, and ensure no adverse impact after releases
• Own experimentation roadmap for in-product experiences by identifying and prioritizing opportunities with product managers, writing test charters, and providing test analysis and recommendations to stakeholders
• Lead analytics and experimentation analysis for key in-product experiences including product onboarding, feature walls, and upgrade flows
• Conduct in-depth analysis of cohort performance and incrementality tie to in-product experiments and updates
• Apply business acumen and analytics techniques to datasets related to and impacted by digital experiences to identify areas of opportunity and size potential impact
• Partner with cross-functional teams to enhance existing analytics models, pipelines and dashboards, create additional metrics, reports and/or visualization based on evolving business needs

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in a quantitative field (e.g., Statistics, Finance, Math, CS) with 5+ years of relevant experience in customer behavior analytics or Advanced degree in a quantitative field with 3+ years of relevant experience
• 3+ years of experience using SQL with hands-on exposure to database structures and principles, data models and dimensional models
• Experience utilizing both qualitative and quantitative analysis techniques
• 2+ years hands-on experience with Mixpanel, Google Analytics, Amplitude, Adobe Analytics or equivalent web and product analytics tools
• Experience with Statistics concepts and analysis (e.g., hypothesis testing, regression, experimental design)
• 3+ years hands-on experience in A/B testing and experimentation with history of arriving at conclusive results
• Experience building dashboards in Data Studio, Tableau, or equivalent
• Experience utilizing spreadsheet modeling skills including pivot tables and complex formulas

Preferred

• Attention to detail with focus on data quality, data consistency and criticality
• Knowledge and hands-on experience with statistical testing such as A/B, multivariate, and Bayesian testing
• Exposure to big data platforms (e.g., Snowflake, Redshift, Azure, Matillion, Alteryx)
• Experience optimizing product experiences to achieve world class conversion and retention rates
• Advanced data analysis skills (e.g., database query construction, data warehousing, forecasting, data mining) and experience in business analysis
• Excellent communication and presentation skills with the ability to present complex data analysis, insights, and recommendations to senior leadership
• Good familiarity with the principles of data science and data engineering
• Comfortable with loosely defined requirements where you exercise your analytical skills to collaborate with the rest of the team to build solutions

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $118,300 - $182,775 base salary

This role is also eligible for bonus, equity and benefits.

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at [email protected].

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.