Director Business Strategy And Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

• The team: ServiceNow is the market visionary in the Strategic Portfolio Management space. And we are just getting started! We are constantly expanding our portfolio through the adoption of new technologies and the expansion into new product areas, which enables us to extend our market lead in our core product areas and fuel future growth.
• Director of Strategy Ops - Strategic Portfolio Management (SPM)
• This strategic operations role focuses on our expansion plan and helping to manage the rhythm of our business. We are seeking an individual who can work collaboratively across the products, go-to-market organizations, and corporate strategy to develop and advance business strategies for launching innovative new offerings.
• This position reports to: VP, GM, Strategic Portfolio Management At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The role: The successful candidate will have prior experience operating and executing on data-driven growth strategies for technology companies, whether through work in strategic consulting, product operations or an enterprise product management role. It is critical this person possess a high comfort with ambiguity, strong problem structuring skills, analytical acumen, and excellent communication skills in presenting business insights to executives. The ideal applicant will also have experience working within the product development process, thrives in a matrixed environment, has the ability to establish credibility with product and engineering leaders, and an understanding of operational and go-to-market implications of their recommendations.

Qualifications

To be successful in this role you have:

• Excellent collaborator and team player; if the team wins, you win
• Expert product sense and intuition
• What You Get To Do In This Role
• Lead executive-level programs and initiatives, including communications plan and timelines
• Own the operating cadence of the business
• Strong analytical background and creative problem-solving skills
• MBA or equivalent degree
• 10+ years relevant work experience in technology industry
• Establish and drive both strategic and operational business initiatives
• Experience working at a management consulting company – a plus
• Experience building business cases and analyzing financial metrics in technology industry
• Excellent verbal and written communication skills
• Steward cross-functional business operations across our products and GTM teams
• Demonstrated ability to drive multiple projects simultaneously.
• Lead annual product strategy exercise In order to be successful in this role, we need someone who has:

For positions in the Bay Area, we offer a base pay of $178,900 - $313,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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