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Solutions Engineer I Jobs
Company | Alation |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-28 |
Posted at | 10 months ago |
Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.
- Ensure customer issues (support cases, enhancement requests, feature enablement and/or guidance) are proactively monitored and resolved as efficiently as possible while keeping all stakeholders (customer, account team, product and support) informed and on task
- Collaborate with team on learnings and best practices
- Active participant and contributor to all of Alation’s community offerings
- Develop and refine the business skills of a Solutions Engineer, including mastery of quantifying business value, Alation use cases and beneficiaries, presentation skills, demo etiquette, POV and adoption workshop execution and objection handling
- Deliver product demonstrations and solutions, both full product and specific feature
- Develop and refine the technical skills of a Solutions Engineer, including data architectures and ecosystem, SQL, metadata, Linux and API’s
- Able to travel throughout sales territory
- Document and refine with additional detail the business and technical requirements for issue resolution
- Contribute data to Alation knowledge programs and contribute to the Alation community
- Share product feedback and enhancements to Product and Engineering Team
- In time, lead, own, and execute pilots and workshops, while conveying business value, with prospects and customers
- Respond to RFIs, RFPs and RFQs
- Must be prepared for extensive travel to prospects, customer and marketing events
- Organized and analytical, able to eliminate obstacles or objections through creative and adaptive approaches
- Ideal candidates must be self-motivated and with some exposure to related technologies (analytics, database, data integration, cloud platforms)
- Must be comfortable presenting to a business audience and be able to communicate professionally in written responses to emails, RFPs, and meetings
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
- 1-3 years of technical experience in data & technology is required
- Persistent and tenacious in ensuring that high volumes of customer issues are being addressed efficiently and that appropriate communication on statuses and resolutions happen in a timely manner
- Competitive pay and health offerings including commuter benefits
- Flexible time off to relax and recharge
- Market-Leading Data Catalog Provider
- High-growth, collaborative environment with diverse and inclusive teams
- Continuous learning, enrichment and development opportunities
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