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Site Ops Associate Jobs
Company | Bonobos |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-08-10 |
Posted at | 10 months ago |
Overview
- Stay informed about industry trends, emerging technologies and best practices in eCommerce site operations, suggesting innovative solutions and improvements to enhance overall efficiency
- Communicate and coordinate with external vendors, suppliers and partners to obtain product information, resolve issues and ensure smooth operations
- Conduct regular testing to ensure website functionality (navigation, search capabilities, checkout process, overall user experience) while identifying and resolving any issues
- Analyze website metrics and user behavior to identify areas for improvement, making data-driven recommendations to enhance site performance, conversion rates and customer satisfaction
- Maintain accurate documentation and records related to website updates, operational processes and standard operating procedures
- Oversee inventory levels on the website, monitoring stock availability, product categorization and ensuring accurate product information
- Collaborate with cross-functional teams to update site content including promotions, campaigns and featured products to align with marketing strategies and seasonal trends
- Manage the onsite order processing and fulfillment function, working closely with the fulfillment team to ensure timely shipment and delivery of customer orders
- Manage and maintain Bonobos' ecommerce website, ensuring that product listings, images and descriptions are accurate, up-to-date and presented in a brand-appropriate and engaging way
- Collaborate with the customer support team to address customer inquiries related to website functionalities, order status and general queries, ensuring prompt and accurate responses
- Excellent communication skills, both written and verbal
- Experience with Asana project management tool preferred
- A positive "all-hands-on-deck" attitude and willingness to get the job done
- Proficient in Excel and basic HTML/ CSS experience
- A minimum of 3 years of experience in ecommerce operations, website management or similar
- Proficiency in web analytics tools, such as Google Analytics, to analyze website performance and user behavior
- A positive attitude and proven experience collaboratively with team members to achieve deliverables
- Strong analytical and problem-solving skills
- Strong organizational skills with the ability to multi-task between projects and aggressive deadlines
- A Bachelor's Degree preferred
- Extreme attention to detail, strong organizational skills and the ability to be self-sufficient and work independently
- Familiarity with inventory management systems and order processing workflows
- Strong understanding of eCommerce platforms, content management systems and online merchandising
- Ability to multitask and prioritize tasks in a fast-paced environment
- Back up our talk with a competitive compensation and benefits package, challenging projects, random acts of team-wide fun and awesome co-workers that feel like family
- Are excited to hear from you!
- Are located in the Flatiron District in the heart of Manhattan
- Work hard because we love what we're doing, but also believe in balance (say hello to unlimited vacation days!)
- Have a passion for delivering a superior experience to our customers, clients, vendors and one another
- Value self-awareness, intellectual honesty, judgment, empathy & positive energy - often over experience
- Salary Range: $70,200 - $99,700
- Full-time leaders may be eligible to participate in our quarterly incentive program
- 401(k) and Roth 401(k) with Company match
- And more
- Paid Time Off
- Merchandise discount
- Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.
- Medical, pharmacy, dental and vision coverage
- Parental leave for new moms and dads
-
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