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Sfs Customer Success Advocate
Company | Talent Table |
Address | , Remote |
Employment type | CONTRACTOR |
Salary | $26.70 an hour |
Expires | 2023-06-18 |
Posted at | 1 year ago |
Our client, a global financial services and digital payments company is seeking an SFS Customer Success Advocate.
This position is a remote 2-month contract. You must be in the US, no H1B Visa status. Hourly rate $26.70, W2 + paid holidays through Talent Table.
Role Responsibilities:
- Advocate for our Seller community by identifying trends in issues and suggesting improvements to processes, policies and products.
- Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
- Effectively solve customer inquiries via phone and email using a CRM tool.
- Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.
- Understand escalation paths to effectively triage a Seller’s needs based on where they are in the cycle of their loan in order to mitigate risk.
- Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
- Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our Sellers.
- Answer customer questions regarding business documents or current loan information in both English and Spanish.
- Identify, document and follow up with cross functional teams on product bugs and features.
Skills:
- Interest in implementing feedback and dedicated to the improvement of your skills and work.
- Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet.
- Strong organizational, analytical, written and verbal communication skills.
- 1 + years of customer service experience.
- A desire to help people and improve the customer experience.
- Written and verbal communication skills in English (as well as Spanish preferred).
- 1+ years of professional experience with either a financial institution or payment provider preferred.
- Experience in direct customer facing roles.
- Superb attention to detail.
- Excellent time-management skills.
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