Front Desk Patient Advocate (Fdpa)- High Point, Nc

Onsite Location(s)

Compleat Kidz - High Point Clinic
1114 East Chester Dr , Highpoint, NC 27265

Onsite Options

• Domestic

Description
Front Desk Patient Advocate (FDPA)
The Front Desk Patient Advocate (FDPA) will act as the “face” of the Compleat KiDZ clinic, providing excellent customer service while also onboarding new patients, managing their treatment schedules, and providing billing and payment collection support.
Job Type:
This is a permanent hourly FT opportunity.
Compensation:
$18.00/HR
Qualifications:

• Healthcare knowledge is preferred but not required
• Minimum 2 years’ experience as a receptionist, front office representative, or similar role
• Computer skills including Microsoft Office, Emails, etc.
• Pass a Background Check
• Ability to multi-task
• Verbal and written communication skills
• High School Diploma
• Must be proactive, organized, attentive to details, reliable, and willingness to learn
• Must be positive, patient, friendly, and professional when speaking to clients
• Outstanding customer service experience

Responsibilities:

• Serves as a resource to other Associates by mentoring, training, and assisting in the direction of daily operations. Acts as internal and external point of contact.
• Provide basic and accurate information in-person and via phone/email
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Manage treatment schedules including scheduling, re-scheduling, cancellations, follow-ups, etc.
• Other duties as assigned
• Onboard new patients including completing evaluations for pediatric therapy.
• Providing billing and payment collection support
• Answer, screen, and forward incoming phone calls and emails
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via KURE.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.

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What We Offer:*

• 401K
• Paid Holidays
• Competitive pay
• Benefits: Medical, Dental, and Vision
• Rewarding careers helping children with autism reach their potential.
• Development and growth in the ABA field

Physical Demands:

• Use of office equipment including laptops, mobile phones, etc.
• Lifting, pushing, pulling up to 25 lbs
• Frequently required to stand, walk, bend

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Compleat KiDZ is an Equal Employment Opportunity Employer to all employees and applicants for employment and prohibits discrimination and harassment of any type without regards to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws._

Job Type: Full-time

Pay: $18.00 per hour