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Customer Experience Advocate Jobs

Customer Experience Advocate Jobs
By Connecteam At New York, United States
Independency and time management skills.
Our company offers a remote working model.
Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.
At least 1 year of experience in a customer support role or client facing environment (provided support in writing).
Superb written and verbal communication skills.
Service-oriented personality with a can-do attitude and strong problem-solving skills.
Experience Advocate Jobs
By Opendoor At Phoenix, AZ, United States
Experience or knowledge in real estate
We Offer The Following Benefits And Perks
Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information.
Continuously develop your real estate and Opendoor knowledge by participating in training and discussions.
Experience in a fast paced, high volume call environment
Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency.
Customer Advocate - Remote
By Paycor.. At United States
Document and manage cases within applicable systems by reviewing, updating, and closing daily
Bachelor’s degree preferred or 4 years equitable business experience required
1-2 years of multi-channel customer service experience
1-2 years of prior customer facing HCM or Paycor experience is a plus
Proven excellence in customer service and relationship building skills required
Effective organizational skills proven in a fast-paced, service-oriented position
Customer Advocate Jobs
By Granicus Inc. At , , Pr
2-3 years of experience in external customer account management, development, strategy or a consultant role.
Experience with Granicus products or other content management systems
Experience in change management or process improvement
Worked in a remote environment with experience managing multiple time zones
Experience working in or with local government, non-profit or similar field
Demonstrated problem-solving skills and the ability to work independently
Customer Support Advocate Jobs
By MRM Global At Nevada, United States
Highly organised with excellent time management skills
Help support and train users following launch with dedicated remote training sessions
Support North America success manager in proactive customer outreach or follow-up as required
Process Premium Design Orders, maintain the tracker, and request/manage supplier quotes
Experience working in a customer facing role, ideally in technical support capacity
Excellent communication skills in-person and via phone, email and live chat
Customer Advocate Jobs
By Modivcare At Miami Lakes, FL, United States
0-2 years customer service experience in an inbound call center environment with heavy phone volume and data entry
High School Graduate or General Education Degree (GED)
Routing, scheduling or dispatch experience
Prior in-bound call center experience
Knowledge of Medicaid guidelines and covered services
Pre-Tax and Post --Tax Commuter and Parking Benefits
Customer Advocate Manager Jobs
By Inclusively At United States
3+ years of experience in account management
Experience working with our or other insurance management systems a plus
Act as a liaison between product management and the customer with a focus on communicating the roadmap
Performs other duties as assigned by immediate manager or management team.
Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet deadlines
Can work remotely or from one of our offices
Customer Advocate - Payroll
By NORTH AMERICAN BANDING COUNCIL At United States
Remote - Work from Home
Document and manage cases within applicable systems by reviewing, updating, and closing daily
Bachelor’s degree preferred or 4 years equitable business experience required
1-2 years of multi-channel customer service experience
1-2 years of prior customer facing HCM or NORTH AMERICAN BANDING COUNCIL experience is a plus
Proven excellence in customer service and relationship building skills required
Customer Advocate Senior Associate - Gmb
By Google Operations Center At Memphis, TN, United States
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Knowledge or experience in Google My Business (GMB)
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
High school diploma or equivalent practical experience
Excellent written and verbal communication skills with strong attention to detail
Typing skills and speed at a minimum of 45 words per minute/85% accuracy
Customer Advocate Jobs
By Travel B and V At Green Valley, AZ, United States
Have a strong knowledge of everything we offer
No experience necessary - we train you to be your best
Discounted or free benefits and Perks
Communicate those needs directly to our vendors
Respond back to our clients to confirm those needs are met
Interact with our clients directly whether in person or on the phone
Customer Advocate Jobs
By Owens & Minor At New York City Metropolitan Area, United States
2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.)
Or any equivalent combination of education and experience to meet the above requirements
Manages and ensures contract compliance to all agreed terms and conditions.
Drive conversions and manages data.
Manages pricing, including sharing pricing information and addressing pricing issues with customers.
Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions.
Customer Advocate - Retail Center (Miami, Fl)
By Florida Blue At Miami, FL, United States
1+ years related work experience. Experience Details: Face to face consultative experience in a retail environment.
Excellent verbal and written communication skill
Experience in insurance industry, physician's office, hospital, or other position in health care industry.
Experience with financial products or services
Income protection benefits: life insurance, Short- and long-term disability programs.
Additional voluntary benefits available; and a comprehensive wellness program
Customer Advocate Jobs
By Granicus At United States
2-3 years of experience in external customer account management, development, strategy or a consultant role.
Experience with Granicus products or other content management systems
Experience in change management or process improvement
Worked in a remote environment with experience managing multiple time zones
Experience working in or with local government, non-profit or similar field
Demonstrated problem-solving skills and the ability to work independently
Customer Experience Advocate Jobs
By Taste Salud At Greater Los Angeles, CA, United States
● Assist with order management, including processing sales orders, tracking shipments, and managing returns or exchange
● Provide an outstanding customer experience via multiple service channels (email, chat, social channels)
● Collaborate with the Operations and Marketing teams to improve the overall customer experience
● Excellent verbal and written communication skills
● Strong problem-solving and decision-making skills
● Customer service experience in a fast-paced environment
Customer Experience Advocate Jobs
By Healthcare Highways At Dallas-Fort Worth Metroplex, United States
To fulfill this role, the Customer Experience Advocate will have experience in medical benefits, medical claims and employee eligibility
Two or more years of Healthcare experience in a health plan, provider network, insurance or employee benefit environment
Answer questions and handle problem resolution on benefit, provider or claim issues
Two or more years telephone customer service experience in a related field
Two or more years of medical billing experience (Preferred)
Strong PC skills - Word and Excel required
Customer Service Advocate A1A
By CVS Health At , Columbus, Oh $17.00 - $27.90 an hour
Demonstrated organizational and communication skills required
Intermediate typing skills – 50 WPM strongly desired
Deep problem solving skills with demonstrated ownership of issue resolution
Possess top-notch people skills – listening, caring, connecting, empathy, and supporting
Strong skillset in the use of the suite of Microsoft Office tools strongly desired
Ability to multi-task, prioritize and effectively adapt to a fast paced changing environment required
Customer Advocate Jobs
By Community Choice Financial, Inc. At San Pablo, CA, United States
Adhere to all company policies, procedures, and customer confidentiality requirements
You should have a high school diploma, GED, or equivalent work experience
6 months of customer service experience will be an asset
6 months of cash handling experience will be an asset
Be a proud brand ambassador
Work with customers to find the best financial solutions to fit their needs
Customer Advocate Jobs
By Community Choice Financial, Inc. At Glendale, AZ, United States
Adhere to all company policies, procedures, and customer confidentiality requirements
You should have a high school diploma, GED, or equivalent work experience
6 months of customer service experience will be an asset
6 months of cash handling experience will be an asset
Be a proud brand ambassador
Work with customers to find the best financial solutions to fit their needs
Customer Service Advocate A1A
By CVS Health At , Chandler, Az $17.00 - $27.90 an hour
Demonstrated organizational and communication skills required
Intermediate typing skills – 50 WPM strongly desired
Deep problem solving skills with demonstrated ownership of issue resolution
Possess top-notch people skills – listening, caring, connecting, empathy, and supporting
Strong skillset in the use of the suite of Microsoft Office tools strongly desired
Ability to multi-task, prioritize and effectively adapt to a fast paced changing environment required
Customer Advocate Jobs
By Community Choice Financial, Inc. At Crossville, TN, United States
Adhere to all company policies, procedures, and customer confidentiality requirements
You should have a high school diploma, GED, or equivalent work experience
6 months of customer service experience will be an asset
6 months of cash handling experience will be an asset
Be a proud brand ambassador
Work with customers to find the best financial solutions to fit their needs

Are you passionate about delivering exceptional customer experiences? We are looking for a Customer Experience Advocate to join our team and help us provide our customers with the best possible service. If you have a knack for problem-solving and a commitment to customer satisfaction, we want to hear from you!

Overview Customer Experience Advocate is a customer service role that focuses on providing exceptional customer service to customers. The Customer Experience Advocate is responsible for providing a positive customer experience through the delivery of excellent customer service, problem solving, and communication. The Customer Experience Advocate is also responsible for ensuring customer satisfaction and loyalty. Detailed Job Description The Customer Experience Advocate is responsible for providing excellent customer service to customers. This includes responding to customer inquiries, resolving customer complaints, and providing customer support. The Customer Experience Advocate is also responsible for identifying customer needs and providing solutions to meet those needs. The Customer Experience Advocate is also responsible for providing product and service information to customers, as well as providing feedback to management on customer service issues. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Problem-solving skills
• Ability to work independently
• Ability to multi-task
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of product and service information
• Knowledge of customer service policies and procedures
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to work in a fast-paced environment
• Ability to work with a variety of customers
• Ability to handle customer complaints
• Ability to work with a team
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of product and service information
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Experience in a fast-paced customer service environment
• Experience in resolving customer complaints
Job Responsibilities
• Respond to customer inquiries
• Resolve customer complaints
• Provide customer support
• Identify customer needs and provide solutions
• Provide product and service information
• Provide feedback to management on customer service issues
• Maintain customer service records