Director, Customer Success (East)

Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.

The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list. If our mission resonates with you, let’s talk.

Your team’s mission is to empower our customers to continuously improve their security outcomes, so that they can make their greatest impact. We develop great relationships, which unlock the power of Red Canary.

You will lead several teams of Customer Success Managers, across customer segments. Your focus will be on honing great practices, developing strong talent, and fostering front-line partnerships across teams. Customer Success is your craft. You will teach your teams how to hone that craft, in order to achieve our objectives and key results. Your north star metric is Net Revenue Retention.

Compensation: $206,250 OTE + equity

Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way.

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

https://resource.redcanary.com/rs/003-YRU-314/images/Benefit%20Summary%202023.pdf