Customer Success Director Jobs

At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.

We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.

The Customer Success Director oversees operational excellence for the Customer Success teams, in territories across the U.S., working in a highly collaborative environment. They develop and implement the Customer Success functions, drive and develop growth strategies and initiatives, and serve as a key liaison to customers. The position plays an analytical role, gathering data on day-to-day interactions, customer issues, and competitive environment in order to identify key improvements. The Customer Success Director also measures the department’s performance, weighing it against company targets and OKRs, which also enables the identification of areas of improvement and avails crucial information for strategic development of the business.

In this role you’ll have the opportunity to:

Experience, education, and qualifications essential for success in this role, include:

Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.

We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.

Imagine Learning provides a comprehensive benefits program to eligible employees, including:

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.